Impactful Customer Support & Compliance Specialist

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut is seeking a Support Specialist in Poland to oversee complaints, ensuring fair and transparent processes while collaborating with Product and Quality Assurance teams to deliver an outstanding customer experience. You’ll identify root causes, implement improvements, and help management stay compliant with regulatory standards across regions.

A strong team mindset and problem-solving spirit are essential.

Qualifications

• Bachelor's degree is required (provisional certificate acceptable).
• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Fluency in Lithuanian (C1+ level).
• Ability to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Empathy and love for helping people.
• Drive and self-motivation with a flexible, team-player attitude.
• Independent problem-solving approach.

Responsibilities

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyse, and resolve issues.
• Set up and improve internal procedures.
• Contribute to a culture of fair treatment of customers.
• Organise and maintain a central data archive for easy access.
• Collaborate with internal teams (Product, QA) for efficient resolution.
• Take ownership of problems, policies, or procedures end-to-end.
• Stay updated on industry regulations to ensure compliant processes.

Skills

English fluency

Lithuanian fluency

Education

Bachelor's degree

Job description

Revolut is seeking a Support Specialist in Poland to oversee complaints, ensuring fair and transparent processes while collaborating with Product and Quality Assurance teams to deliver an outstanding customer experience. You’ll identify root causes, implement improvements, and help management stay compliant with regulatory standards across regions.

A strong team mindset and problem-solving spirit are essential.