Portuguese Customer Support Specialist (Flexible Hours)

Unique People; Warszawa; On-site; PLN 28,000 - 36,000; Part time

Benefits offered by this job

Full training

Job summary

Unique People is seeking a Portuguese-speaking customer support agent in Warsaw to assist customers and couriers by phone, email, and live chat. You will help users with parcel lockers, guide on sending, returns, and navigating the app, and address everyday logistics issues.

No prior experience is required as full training will be provided. The role offers flexible scheduling around a minimum of 25 hours per week, with a focus on delivering high-quality customer service and maintaining a

Qualifications

• Portuguese at B2 level or higher
• Ability to commit to a minimum of 25 hours per week
• Comfortable using computers and eager to learn new software systems
• Communicative, enjoys helping people, and loves solving problems

Responsibilities

• Assist customers and couriers in Portuguese via phone, email, and live chat
• Help customers open jammed or locked parcel locker compartments
• Guide users on how to send parcels, arrange returns, and navigate the app
• Handle complaints and resolve everyday logistics issues
• Maintain top-tier service quality and promote a positive company image
• Work a minimum of 25 hours per week with flexible scheduling tailored to your needs

Skills

Portuguese B2+

25 hours/week commitment

Communication skills

Job description

Unique People is seeking a Portuguese-speaking customer support agent in Warsaw to assist customers and couriers by phone, email, and live chat. You will help users with parcel lockers, guide on sending, returns, and navigating the app, and address everyday logistics issues.

No prior experience is required as full training will be provided. The role offers flexible scheduling around a minimum of 25 hours per week, with a focus on delivering high-quality customer service and maintaining a