Polish & English Solutions Consultant – Relocate to Sofia
TELUS Digital
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
TELUS Digital Bulgaria is seeking a Solutions Consultant fluent in Polish and English to join our customer-centric team in Sofia. You will deliver professional support across our products and services, leveraging CRM software and ticketing systems to meet diverse client needs.
Leverage structured processes, stay updated on product knowledge, and collaborate with teammates to ensure high customer satisfaction. Relocation support is provided to facilitate a smooth transition for candidates.
Qualifications
- Fluent Polish and English communication skills.
- Strong interpersonal abilities and customer service orientation.
- Ability to follow structured guides and processes.
Responsibilities
- Deliver professional support for TELUS Digital products and services, maintaining high customer satisfaction.
- Master and efficiently utilize CRM software, ticketing systems, and other CS tools to meet customer needs.
- Engage customers through multiple channels including phone, email and chat.
- Resolve inquiries within SLA, using knowledge base and established protocols.
- Meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction.
Skills
Tools
Job description
TELUS Digital Bulgaria is seeking a Solutions Consultant fluent in Polish and English to join our customer-centric team in Sofia. You will deliver professional support across our products and services, leveraging CRM software and ticketing systems to meet diverse client needs.
Leverage structured processes, stay updated on product knowledge, and collaborate with teammates to ensure high customer satisfaction. Relocation support is provided to facilitate a smooth transition for candidates.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
