Polish CSR in Barcelona - 30h/wk, On-Site, Growth

Cross Border Talents; Warszawa; On-site; PLN 106,247 - 148,746; Part time

Benefits offered by this job

Competitive salary

30 hours/week work schedule

23 days of paid annual leave

Job summary

A dynamic customer service firm is seeking a Polish Customer Service Representative to join their team in Barcelona. This part-time role involves responding to customer inquiries and maintaining high service quality. Ideal candidates will possess fluent Polish with B2-level English and have experience in customer service, preferably in the automotive sector. The company offers a competitive salary and a supportive work environment.

Qualifications

• 1+ year in customer service, ideally in the automotive industry.
• Technical proficiency with IT platforms and internet configuration.
• Strong commitment to resolving customer inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Log call details and ensure timely responses within SLA standards.
• Stay updated on product knowledge for customer-specific applications.

Skills

Fluent Polish

B2-level English proficiency

Customer care abilities

Problem-solving skills

Tools

Windows

MS Office

Job description

Join Our Team in Barcelona as a Polish Customer Service Representative!

Location: Barcelona, Spain
Employment Type: Part-Time
Work Model: On-Site

About the Role:
Are you a Polish-speaking customer service professional looking to join a dynamic team in Barcelona? We're seeking a proactive and empathetic Customer Service Representative to manage customer inquiries, troubleshoot issues, and deliver an exceptional experience. This is a great opportunity to join a supportive team environment while developing your customer service expertise in a thriving industry!

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat, addressing customer needs with efficiency and care
Accurately log call details and ensure timely response within SLA standards
Stay updated on product and service knowledge, especially for customer-specific applications
Escalate service issues when necessary, maintaining communication with senior team members
Adhere to all operational processes and procedures, ensuring high service quality
Provide coverage for teammates and support projects as needed
Participate in team meetings and manage administrative tasks like holiday and sickness records

Qualifications:

Language Skills: C2/fluent Polish with B2-level English proficiency
Experience: 1+ year in customer service, ideally in the automotive industry or with electric vehicle familiarity
Technical Skills: Proficiency in IT platforms, including Windows, MS Office, and internet configuration
Soft Skills: Strong customer care abilities, problem-solving skills, and a commitment to resolving inquiries

What We Offer:

Competitive salary based on experience and performance
A balanced work schedule: 30 hours/week, 2 PM - 9 PM
23 working days of paid annual leave
Opportunity to work in a dynamic and supportive team environment
Tools and training to help you thrive in your role and develop your career

Ready to grow with us in sunny Barcelona? Join a friendly team where your skills and ideas are valued. Apply today!