Policy Specialist, Ads Customer Experience

Google; Wrocław; On-site; PLN 176,000 - 180,000; Full time

Job summary

Google is hiring a Policy Specialist for gTech Ads Customer Experience in Wrocław, Poland. The role focuses on policy support, partner insights, and cross‑functional collaboration to improve customer outcomes.

Requirements include a bachelor’s degree, 2 years in a technical or customer-facing role, and flexibility for non-standard hours. The position offers growth, equity, and benefits as part of Google’s global team.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Skills

Technical project management

Customer-facing experience

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Ads

YouTube

Online advertising systems

Job description

Google is hiring a Policy Specialist for gTech Ads Customer Experience in Wrocław, Poland. The role focuses on policy support, partner insights, and cross‑functional collaboration to improve customer outcomes.

Requirements include a bachelor’s degree, 2 years in a technical or customer-facing role, and flexibility for non-standard hours. The position offers growth, equity, and benefits as part of Google’s global team.