Billing Specialist, gTech Ads Customer Experience

Google LLC; Wrocław; On-site; PLN 248,000 - 254,000; Full time

Benefits offered by this job

Equity

Bonus target

Job summary

Google Inc. in Wroclaw, Poland, is hiring a Billing Specialist for the gTech Ads Customer Experience team. You will manage billing processes, coordinate with partners, and help ensure accurate invoicing and payment flows across regions.

The role requires a Bachelor’s degree or equivalent, 5 years in technical project management or customer-facing roles, and flexibility to work non-standard hours. English proficiency is expected, with opportunities for equity and bonus targets.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Responsibilities

• Support updating of existing solution content or create repeatable content and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Skills

Flexible hours

Communication skills

Customer service

Problem solving

Education

Bachelor’s degree or equivalent practical experience

Job description

Billing Specialist, gTech Ads Customer Experience

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X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Wrocław, Poland; Gurugram, Haryana, India; Hyderabad, Telangana, India.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Preferred qualifications:

• Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
• Experience using insights from data to influence business decisions.
• Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
• Policy or billing knowledge.
• Excellent communication, organizational, customer service, and problem-solving skills.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.