Senior Policy Specialist — Ads Customer Experience

Google; Wrocław; On-site; PLN 332,000 - 340,000; Full time

Job summary

Google’s gTech Ads Customer Experience team seeks a Senior Policy Specialist to guide policy initiatives and support advertisers in EMEA markets from Wrocław, Poland. You will collaborate with cross-functional teams, drive policy improvements, and mentor junior staff.

The role requires strong expertise in online advertising systems, data-informed decision making, and excellent communication to influence programs across Google products and partners.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Skills

Communication

Problem solving

Mentoring

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Ads

YouTube

Job description

Google’s gTech Ads Customer Experience team seeks a Senior Policy Specialist to guide policy initiatives and support advertisers in EMEA markets from Wrocław, Poland. You will collaborate with cross-functional teams, drive policy improvements, and mentor junior staff.

The role requires strong expertise in online advertising systems, data-informed decision making, and excellent communication to influence programs across Google products and partners.