Platform Operations Analyst: ITIL-Driven Ops & Dashboards

Westinghouse Electric Company; Kraków; Hybrid; PLN 103,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Bonuses (incentive pay)

Private Medical Care

Life Insurance

Parking space

Employee referral program

Job summary

Westinghouse Electric Company in Kraków is seeking an Operations Analyst to support the performance, stability and reliability of enterprise platforms including Windows, Active Directory, storage and virtualization. The role follows a Plan-Build-Run model and focuses on governance, reporting, documentation and continuous improvement across Platform Services.

You will work in a hybrid mode with 2 days in the office and contribute to dashboards, metrics and service health, while applying ITIL

Qualifications

• Bachelor of Science or similar applicable degree or equivalent experience.
• 2+ years of experience in IT operations, infrastructure support, process administration, compliance, reporting.
• Experience with operational processes, documentation, reporting, governance, or service management activities.
• ITIL Foundation.
• ServiceNow Fundamentals or equivalent ITSM training.
• Power BI, reporting, or analytics-related training.
• Proficiency with reporting, dashboards, metrics, and operational data analysis.
• Familiarity with IT service management processes, governance, compliance, and audit activities within ServiceNow or similar ITSM platforms.
• Ability to analyze operational data, identify trends, and communicate meaningful insights and coordinate activities across teams and stakeholders.
• Familiarity with server virtualization, Active Directory, backup, and monitoring.
• Strong documentation and record-management skills.

Responsibilities

• Develop and maintain IT dashboards, reports, service metrics, and operational scorecards.
• Collect, analyze, and communicate operational data, trends, and performance indicators.
• Provide visibility into performance, compliance, and service health through meaningful metrics.
• Support governance, documentation, and readiness activities across Platform Services.
• Collaborate with Operations, Engineering, Security, and Service Delivery teams on improvement projects.

Skills

IT operations experience

Data reporting & analytics

Operational governance

Documentation & knowledge management

Cross-team collaboration

Operational data analysis

Problem solving

Education

Bachelor of Science or equivalent

Tools

ServiceNow

Power BI

Job description

Westinghouse Electric Company in Kraków is seeking an Operations Analyst to support the performance, stability and reliability of enterprise platforms including Windows, Active Directory, storage and virtualization. The role follows a Plan-Build-Run model and focuses on governance, reporting, documentation and continuous improvement across Platform Services.

You will work in a hybrid mode with 2 days in the office and contribute to dashboards, metrics and service health, while applying ITIL