Analyst - Platform Operations

Westinghouse Electric Company

Kraków

Hybrid

PLN 103,000 - 129,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Bonuses (incentive pay)

Private Medical Care

Life Insurance

Parking space

Employee referral program

Job summary

Westinghouse Electric Company in Kraków is seeking an Operations Analyst to support the performance, stability and reliability of enterprise platforms including Windows, Active Directory, storage and virtualization. The role follows a Plan-Build-Run model and focuses on governance, reporting, documentation and continuous improvement across Platform Services.

You will work in a hybrid mode with 2 days in the office and contribute to dashboards, metrics and service health, while applying ITIL

Qualifications

Bachelor of Science or similar applicable degree or equivalent experience.
2+ years of experience in IT operations, infrastructure support, process administration, compliance, reporting.
Experience with operational processes, documentation, reporting, governance, or service management activities.
ITIL Foundation.
ServiceNow Fundamentals or equivalent ITSM training.
Power BI, reporting, or analytics-related training.
Proficiency with reporting, dashboards, metrics, and operational data analysis.
Familiarity with IT service management processes, governance, compliance, and audit activities within ServiceNow or similar ITSM platforms.
Ability to analyze operational data, identify trends, and communicate meaningful insights and coordinate activities across teams and stakeholders.
Familiarity with server virtualization, Active Directory, backup, and monitoring.
Strong documentation and record-management skills.

Responsibilities

Develop and maintain IT dashboards, reports, service metrics, and operational scorecards.
Collect, analyze, and communicate operational data, trends, and performance indicators.
Provide visibility into performance, compliance, and service health through meaningful metrics.
Support governance, documentation, and readiness activities across Platform Services.
Collaborate with Operations, Engineering, Security, and Service Delivery teams on improvement projects.

Skills

IT operations experience

Data reporting & analytics

Operational governance

Documentation & knowledge management

Cross-team collaboration

Operational data analysis

Problem solving

Education

Bachelor of Science or equivalent

Tools

ServiceNow

Power BI

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Reporting to the Platform Operations Supervisor, the Operations Analyst supports the operational performance, stability, and reliability of the enterprise infrastructure platforms including Windows, Active Directory as well as the associated storage, backup, and virtualization services.

Working within a Plan-Build-Run operating model, you will support operational governance, reporting, compliance, documentation, and continuous improvement activities across Platform Services. The Analyst helps improve visibility, consistency, and effectiveness through process support, operational insights, and knowledge management activities.

You will follow ITIL best practices and service-level commitments while improving operational processes, platform reliability, and service delivery.

You will work in hybrid mode with 2 days at the office.

Responsibilities

Operational Governance & Administration
- Support operational processes, procedures, policies, and governance activities across Platform services.
- Manage software license, contract, and infrastructure inventories, renewals, reporting, and compliance tracking.
- Help with disaster recovery planning, testing coordination, documentation, and readiness activities.
- Track operational audits, compliance reviews, remediations, and evidence collection activities.

Documentation & Knowledge Management

Maintain operational procedures, runbooks, knowledge articles, and team documentation.
Support documentation updates and maintain repositories, templates, and knowledge resources associated with operational processes, service changes, and continuous improvement projects.

Reporting & Operational Visibility

Develop and maintain IT dashboards, reports, service metrics, and operational scorecards.
Collect, analyze, and communicate operational data, trends, and performance indicators.
Provide visibility into performance, compliance, and service health through meaningful metrics and operational insights.

Process Improvement & Enablement

Support automation initiatives through process documentation, testing, and readiness activities.
Identify opportunities to improve processes, reporting, visibility, and service effectiveness.
Collaborate with Operations, Engineering, Security, and Service Delivery teams to support continuous improvement projects.

Qualifications

Bachelor of Science or similar applicable degree or equivalent experience
2+ years of experience in IT operations, infrastructure support, process administration, compliance, reporting.

Experience working with operational processes, documentation, reporting, governance, or service management activities.

ITIL Foundation
ServiceNow Fundamentals or equivalent ITSM training
Power BI, reporting, or analytics-related training a plus
Proficiency with reporting, dashboards, metrics, and operational data analysis.
Experience with documentation, knowledge, and process management.
Familiarity with IT service management processes, governance, compliance, and audit activities within ServiceNow or similar ITSM platforms.
Ability to analyze operational data, identify trends, and communicate meaningful insights and coordinate activities across teams and stakeholders.
Familiarity with infrastructure platforms such as server virtualization, Active Directory, backup, and monitoring.
Strong documentation, and record-management skills.

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 9,250 to 11,600 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

Why Westinghouse?

Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System

Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits Offered In Poland Include

Stable employment
Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
Attractive remuneration with bonuses
Hybrid model of work, flexible working time
MyBenefit Cafeteria
Life insurance
Private Medical Care
Private Group Insurance
Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
Charity initiatives
Parking space for employees
Employee referral program