Platform Operations Analyst — ITIL-Driven Operational Excellence

Westinghouse Electric Company LLC; Kraków; Hybrid; PLN 103,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Private Medical Care

Life insurance

Parking space

Employee Assistance Program

Job summary

Westinghouse Electric Company LLC in Kraków seeks an Operations Analyst to support the reliability and governance of enterprise infrastructure platforms, including Windows, Active Directory, storage, backup and virtualization, in a Plan-Build-Run model.

This role works in a hybrid setup (2 days in-office) and collaborates with Operations, Engineering, Security and Service Delivery to drive continuous improvement, reporting, and knowledge management, with ITIL practices and ServiceNow/Power BI as

Qualifications

• Bachelor degree or equivalent experience in IT operations or related field.
• 2+ years in IT operations, infrastructure support, or governance with reporting.
• Experience with operational processes, documentation, reporting and audits.
• ITIL Foundation certification.
• ServiceNow fundamentals or equivalent ITSM training.
• Power BI, reporting or analytics training is a plus.
• Strong ability to analyze operational data and communicate insights.

Responsibilities

• Governance and administration of platform services and processes.
• Manage licenses, contracts, inventories, renewals and compliance tracking.
• Assist disaster recovery planning, testing coordination, and readiness activities.
• Document procedures, runbooks and knowledge resources.
• Develop dashboards and service metrics; report operational data and trends.
• Identify opportunities to improve processes, reporting and visibility.
• Collaborate with Operations, Engineering, Security and Service Delivery teams.

Skills

IT operations

Process administration

Data analysis

Documentation

Collaboration across teams

Education

Bachelor of Science or equivalent

Tools

Power BI

ServiceNow Fundamentals

Job description

Westinghouse Electric Company LLC in Kraków seeks an Operations Analyst to support the reliability and governance of enterprise infrastructure platforms, including Windows, Active Directory, storage, backup and virtualization, in a Plan-Build-Run model.

This role works in a hybrid setup (2 days in-office) and collaborates with Operations, Engineering, Security and Service Delivery to drive continuous improvement, reporting, and knowledge management, with ITIL practices and ServiceNow/Power BI as