Engineer - Platform Operations

Westinghouse Electric Company LLC

Kraków

Hybrid

PLN 103,000 - 129,000

Full time

11 days ago

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Benefits offered by this job

Hybrid model of work

Attractive remuneration with bonuses

Private Medical Care

Life insurance

Parking space

Employee referral program

Employee Assistance Program

Job summary

Westinghouse Electric Company LLC in Kraków is seeking a Platform Operations Engineer to support health, reliability, security and performance of enterprise infrastructure platforms, including Windows Server, virtualization, storage, backup and Active Directory.

In a Plan-Build-Run model you will perform incident resolution, platform maintenance, monitoring and approved change execution, following ITIL practices and contributing to automation, security, resiliency and service reliability.

Qualifications

Bachelor's degree or equivalent in IT discipline required.
2+ years IT infrastructure experience in Windows Server, AD, virtualization, or related enterprise environments.
Hands-on ServiceNow incident/change/request management.
Certifications in Windows Server, VMware, or related fields are preferred.
Familiarity with security, patching, and disaster recovery best practices.
Experience with PowerShell scripting and automation.

Responsibilities

Operational Support & Service Reliability
Monitor platform availability, health, performance, and capacity, identifying trends and recommending actions to improve service reliability and resiliency.
Address incident, request, and change tickets through ServiceNow, ensuring adherence to ITIL processes, service-level commitments, and operational standards.
Perform system maintenance, patching, backup validation, disaster recovery readiness activities, and operational support tasks.
Investigate and resolve operational alerts, service degradations, and infrastructure events while escalating issues.
Implement vulnerability remediation, system hardening, patch compliance, and platform security activities.
Analyze platform health, use, and operational trends to improve stability, performance, and service availability.

Skills

Windows Server administration

Active Directory

ITIL practices

PowerShell scripting

Team collaboration

Education

Bachelor's degree in IT or related field

ITIL Foundations Certification

ServiceNow Certification

Tools

ServiceNow

SCCM/MECM

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Reporting to the Platform Operations Supervisor, you will support the health, reliability, security, and performance of enterprise infrastructure platforms. These platforms include Windows Server, virtualization, storage, backup, and Active Directory environments, and the Operations Engineer is also responsible for their continuous improvement.

Working within a Plan-Build-Run operating model, this hands-on technical role provides incident resolution, platform maintenance, monitoring, and approved change execution to ensure stable and secure production services. You will follow ITIL best practices and service-level commitments while supporting improvements in automation, operational processes, security, resiliency, and service reliability.

Responsibilities:

Operational Support & Service Reliability

Monitor platform availability, health, performance, and capacity, identifying trends and recommending actions to improve service reliability and resiliency.

Address incident, request, and change tickets through ServiceNow, ensuring adherence to ITIL processes, service-level commitments, and operational standards.
Perform system maintenance, patching, backup validation, disaster recovery readiness activities, and operational support tasks.
Investigate and resolve operational alerts, service degradations, and infrastructure events while escalating issues.
Implement vulnerability remediation, system hardening, patch compliance, and platform security activities.
Analyze platform health, use, and operational trends to improve stability, performance, and service availability.

Incident, Problem & Change Management

Perform technical troubleshooting activities for infrastructure incidents and service disruptions.
Coordinate with Infrastructure, Application, Security, and Service Desk teams to resolve operational issues.
Implement approved operational changes and support Problem Management activities for recurring issues.
Support cause analyses, post-incident reviews, and implementation of corrective and preventative actions.

Service Transition & Operational Readiness

Support service transition and operational readiness activities for new or modified infrastructure services, including documentation review, monitoring validation, and knowledge transfer.
Review support procedures, operational documentation, and monitoring requirements to ensure services are supportable.

Qualifications:

Bachelor of Science or similar applicable degree or equivalent experience
2+ years of IT experience in infrastructure, Windows Server administration, or operations supporting enterprise environments.
Hands-on experience with ServiceNow (Incident, Change, Request Management) or equivalent ITSM platform.
Microsoft or VMware certifications preferred (e.g., VCP, Windows Server Hybrid Administrator).
ITIL Foundations and ServiceNow Certification
Server administration and troubleshooting fundamentals.
Hands-on support of Windows Server, Active Directory, virtualization, backup, and monitoring platforms.
Experience with patching and remediation activities utilizing SCCM/MECM or equivalent endpoint management technologies.
Understanding of vulnerability remediation, system hardening, disaster recovery, and security best practices.
Exposure to PowerShell scripting and automation technologies.
Ability to collaborate effectively across Infrastructure, Security, Application, and Service Delivery teams.
Customer-focused mindset with a commitment to service quality and continuous improvement.

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 9,250 to 11,600 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

#LI-Hybrid

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits offered in Poland include:

Stable employment
Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
Attractive remuneration with bonuses
Hybrid model of work, flexible working time
MyBenefit Cafeteria
Life insurance
Private Medical Care
Private Group Insurance
Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
Charity initiatives
Parking space for employees
Employee referral program