Analyst - Platform Operations

Westinghouse Electric Company LLC; Kraków; Hybrid; PLN 103,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Private Medical Care

Life insurance

Parking space

Employee Assistance Program

Job summary

Westinghouse Electric Company LLC in Kraków seeks an Operations Analyst to support the reliability and governance of enterprise infrastructure platforms, including Windows, Active Directory, storage, backup and virtualization, in a Plan-Build-Run model.

This role works in a hybrid setup (2 days in-office) and collaborates with Operations, Engineering, Security and Service Delivery to drive continuous improvement, reporting, and knowledge management, with ITIL practices and ServiceNow/Power BI as

Qualifications

• Bachelor degree or equivalent experience in IT operations or related field.
• 2+ years in IT operations, infrastructure support, or governance with reporting.
• Experience with operational processes, documentation, reporting and audits.
• ITIL Foundation certification.
• ServiceNow fundamentals or equivalent ITSM training.
• Power BI, reporting or analytics training is a plus.
• Strong ability to analyze operational data and communicate insights.

Responsibilities

• Governance and administration of platform services and processes.
• Manage licenses, contracts, inventories, renewals and compliance tracking.
• Assist disaster recovery planning, testing coordination, and readiness activities.
• Document procedures, runbooks and knowledge resources.
• Develop dashboards and service metrics; report operational data and trends.
• Identify opportunities to improve processes, reporting and visibility.
• Collaborate with Operations, Engineering, Security and Service Delivery teams.

Skills

IT operations

Process administration

Data analysis

Documentation

Collaboration across teams

Education

Bachelor of Science or equivalent

Tools

Power BI

ServiceNow Fundamentals

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Reporting to the Platform Operations Supervisor, the Operations Analyst supports the operational performance, stability, and reliability of the enterprise infrastructure platforms including Windows, Active Directory as well as the associated storage, backup, and virtualization services.

Working within a Plan-Build-Run operating model, you will support operational governance, reporting, compliance, documentation, and continuous improvement activities across Platform Services. The Analyst helps improve visibility, consistency, and effectiveness through process support, operational insights, and knowledge management activities.

You will follow ITIL best practices and service-level commitments while improving operational processes, platform reliability, and service delivery.

You will work in hybrid mode with 2 days at the office.

Responsibilities

• - Operational Governance & Administration
• Support operational processes, procedures, policies, and governance activities across Platform services.
• - Manage software license, contract, and infrastructure inventories, renewals, reporting, and compliance tracking.
• - Help with disaster recovery planning, testing coordination, documentation, and readiness activities.
• - Track operational audits, compliance reviews, remediations, and evidence collection activities.
• Documentation & Knowledge Management
• - Maintain operational procedures, runbooks, knowledge articles, and team documentation.
• - Support documentation updates and maintain repositories, templates, and knowledge resources associated with operational processes, service changes, and continuous improvement projects.
• Reporting & Operational Visibility
• - Develop and maintain IT dashboards, reports, service metrics, and operational scorecards.
• - Collect, analyze, and communicate operational data, trends, and performance indicators.
• - Provide visibility into performance, compliance, and service health through meaningful metrics and operational insights.
• Process Improvement & Enablement
• - Support automation initiatives through process documentation, testing, and readiness activities.
• - Identify opportunities to improve processes, reporting, visibility, and service effectiveness.
• - Collaborate with Operations, Engineering, Security, and Service Delivery teams to support continuous improvement projects.

Qualifications

• - Bachelor of Science or similar applicable degree or equivalent experience
• - 2+ years of experience in IT operations, infrastructure support, process administration, compliance, reporting.
• Experience working with operational processes, documentation, reporting, governance, or service management activities.
• - ITIL Foundation
• - ServiceNow Fundamentals or equivalent ITSM training
• - Power BI, reporting, or analytics-related training a plus
• - Proficiency with reporting, dashboards, metrics, and operational data analysis.
• - Experience with documentation, knowledge, and process management.
• - Familiarity with IT service management processes, governance, compliance, and audit activities within ServiceNow or similar ITSM platforms.
• - Ability to analyze operational data, identify trends, and communicate meaningful insights and coordinate activities across teams and stakeholders.
• - Familiarity with infrastructure platforms such as server virtualization, Active Directory, backup, and monitoring.
• - Strong documentation, and record-management skills.

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 9,250 to 11,600 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

#LI-Hybrid

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• - Safety and Quality
• - Integrity and Trust
• - Customer Focus and Innovation
• - Speed and Passion to Win
• - Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.

Benefits offered in Poland include

• - Stable employment
• - Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• - Attractive remuneration with bonuses
• - Hybrid model of work, flexible working time
• - MyBenefit Cafeteria
• - Life insurance
• - Private Medical Care
• - Private Group Insurance
• - Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• - Charity initiatives
• - Parking space for employees
• - Employee referral program

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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