Personal Data Compliance Specialist

CRIF; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Job summary

CRIF in Kraków is seeking a Personal Data Compliance Specialist to independently manage customer complaints, support consumer rights requests, and contribute to personal data protection and regulatory compliance initiatives.

This role offers real impact on how the organization operates; you will shape internal procedures, improve processes, and share your expertise across Legal, Operations, IT, and business teams.

Qualifications

• At least 5 years of experience in complaint handling, personal data protection, compliance, or related field.
• At least 1 year of experience independently managing complaint investigations and resolutions.
• Practical knowledge of GDPR and personal data protection regulations.
• Ability to interpret regulations and translate them into practical business solutions.
• Experience drafting official and professional correspondence.
• Experience creating or updating internal procedures, policies, or guidelines.
• Strong analytical and decision-making skills.
• Ability to work independently and manage priorities.
• English B2 level; Polish C1 level.
• Willingness to work in an expert advisory capacity.

Responsibilities

• Independently review and resolve customer complaints with well-reasoned responses.
• Analyze and process consumer requests in line with regulations and internal policies.
• Provide subject-matter guidance on complaint handling, consumer rights, and data protection.
• Contribute to the development, review, and maintenance of procedures, guidelines, and training materials.
• Collaborate with Legal, Operations, IT, and business teams.
• Participate in projects aimed at process improvement and regulatory compliance.
• Identify areas for enhancement and recommend practical solutions.
• Support activities related to personal data protection and consumer rights compliance.

Skills

Complaint handling

GDPR

Regulatory compliance

Data protection

Analytical thinking

English (B2)

Polish (C1)

Communication skills

Independent work

Education

Degree in Law / Administration / Economics / Business

Job description

We are looking for a Personal Data Compliance Specialist to join our team. In this role, you will independently manage customer complaints, support the organization in fulfilling consumer rights requests, and contribute to personal data protection and regulatory compliance initiatives.

This is an excellent opportunity for a professional who enjoys working as a subject matter expert while having a real impact on how the organization operates. Beyond handling individual cases, you will help shape procedures, improve processes, and share your expertise across the business.

Key Responsibilities

• Independently review and resolve customer complaints, preparing well-reasoned and professional responses.
• Analyze and process consumer requests in accordance with applicable regulations and internal policies.
• Provide subject matter expertise and guidance to colleagues on complaint handling, consumer rights, and data protection matters.
• Contribute to the development, review, and maintenance of procedures, guidelines, and training materials.
• Collaborate closely with Legal, Operations, IT, and business teams.
• Participate in projects aimed at process improvement and regulatory compliance.
• Identify areas for enhancement and recommend practical, effective solutions.
• Support activities related to personal data protection and consumer rights compliance.

Who We Are Looking For

This role may be the right fit for you if you:

• Have at least 5 years of experience in customer complaint handling, personal data protection, consumer rights, compliance, or a related field within an organization employing at least 50 people.
• Have a minimum of 1 year of experience independently managing complaint investigations and resolution processes.
• Have practical knowledge of GDPR and personal data protection regulations.
• Can interpret regulations and translate them into practical, business-friendly solutions.
• Have experience drafting official and professional correspondence.
• Have participated in creating or updating internal procedures, policies, or guidelines.
• Possess strong analytical and decision-making skills.
• Are able to organize your work independently and effectively manage priorities.
• Have English language proficiency at a minimum B2 level, Polish C1
• Value accountability, ownership, and the opportunity to work in an expert advisory capacity.

Nice to Have

• Experience in the financial services, fintech, debt collection, credit bureau, or public administration sectors.
• Knowledge of regulations governing credit information bureaus or similar institutions.
• Familiarity with consumer protection legislation.
• Experience handling complaints or inquiries submitted to supervisory or regulatory authorities.
• Understanding of broader regulatory governance and compliance frameworks.
• A university degree in Law, Administration, Economics, Business, or a related field.

What Matters to Us

We are looking for someone who combines strong regulatory knowledge with a practical, solution-oriented mindset.

We particularly value:

• Clear and precise communication.
• Accuracy and attention to detail.
• The ability to collaborate effectively across different functions and teams.
• Initiative and a continuous improvement mindset.
• High ethical standards.
• Accountability and sound judgment in decision-making.

What We Offer

• An independent specialist role with genuine influence on processes and organizational practices.
• Opportunities for growth within a stable, international organization.
• Collaboration with diverse business functions and exposure to a broad range of regulatory and operational topics.
• A friendly and supportive team environment.
• Private medical care.
• MultiSport card.