Senior Personal Data Compliance Specialist (GDPR)

CRIF; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Job summary

CRIF in Kraków is seeking a Personal Data Compliance Specialist to independently manage customer complaints, support consumer rights requests, and contribute to personal data protection and regulatory compliance initiatives.

This role offers real impact on how the organization operates; you will shape internal procedures, improve processes, and share your expertise across Legal, Operations, IT, and business teams.

Qualifications

• At least 5 years of experience in complaint handling, personal data protection, compliance, or related field.
• At least 1 year of experience independently managing complaint investigations and resolutions.
• Practical knowledge of GDPR and personal data protection regulations.
• Ability to interpret regulations and translate them into practical business solutions.
• Experience drafting official and professional correspondence.
• Experience creating or updating internal procedures, policies, or guidelines.
• Strong analytical and decision-making skills.
• Ability to work independently and manage priorities.
• English B2 level; Polish C1 level.
• Willingness to work in an expert advisory capacity.

Responsibilities

• Independently review and resolve customer complaints with well-reasoned responses.
• Analyze and process consumer requests in line with regulations and internal policies.
• Provide subject-matter guidance on complaint handling, consumer rights, and data protection.
• Contribute to the development, review, and maintenance of procedures, guidelines, and training materials.
• Collaborate with Legal, Operations, IT, and business teams.
• Participate in projects aimed at process improvement and regulatory compliance.
• Identify areas for enhancement and recommend practical solutions.
• Support activities related to personal data protection and consumer rights compliance.

Skills

Complaint handling

GDPR

Regulatory compliance

Data protection

Analytical thinking

English (B2)

Polish (C1)

Communication skills

Independent work

Education

Degree in Law / Administration / Economics / Business

Job description

CRIF in Kraków is seeking a Personal Data Compliance Specialist to independently manage customer complaints, support consumer rights requests, and contribute to personal data protection and regulatory compliance initiatives.

This role offers real impact on how the organization operates; you will shape internal procedures, improve processes, and share your expertise across Legal, Operations, IT, and business teams.