Performance Manager

Henley & Partners - The Firm of Global Citizens®; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Job summary

Henley & Partners - The Firm of Global Citizens® is seeking a Performance Manager to lead coaching for front-line client-facing staff in the HNWI/UHNWI space. You will develop sales capability and business development strategies while partnering with sales managers to strengthen team performance.

The role emphasizes relationship-based selling, coaching delivery, and cross-cultural collaboration across a globally distributed team. Travel to regional offices is expected as needed.

Qualifications

• 7+ years of experience across professional services, sales, sales management, and/or performance coaching with direct exposure to HNWI/UHNWI environments.
• Proven track record in sales coaching, performance development, or commercial training within financial services, private client advisory, wealth management, or related services.
• Deep understanding of relationship-based and consultative selling methodologies.
• Experience coaching senior professionals serving high-net-worth and ultra-high-net-worth individuals.
• Exceptional listening, observation, analytical and feedback skills; able to rapidly build credibility with senior professionals.
• Comfortable operating across cultures with an internationally mobile, high-performing team.

Responsibilities

• Identify development areas and create targeted coaching plans to improve performance.
• Coach team members on strategy, pipeline activity, and commercial focus using data and client portfolios.
• Ensure consistent application of Relationship Capital strategies across coached members.
• Conduct live observation of business development and client conversations with structured feedback.
• Facilitate small-group coaching and peer learning to embed best practices and coaching tools.
• Run sales meeting role plays and objection-handling simulations to sharpen high-value conversations.
• Travel to regional offices to deliver live coaching sessions in person.
• Align coaching plans with targets and support managers in people development.
• Track and report progress to senior stakeholders on a regular basis.

Skills

Sales coaching

Performance coaching

Relationship-based selling

Cross-cultural communication

Listening & feedback

Coaching for senior professionals

Education

ICF/EMCC coaching qualification (desirable)

Job description

As the leading global citizenship and residency advisory firm, we specialize in helping our clients navigate the complex landscape of investment migration and citizenship planning.

Why choose Henley & Partners?

Here's what sets us apart:

• Global Impact: Join a company that makes a tangible difference in people's lives. Our work enables individuals and families to broaden their horizons, access new opportunities, and secure a brighter future through alternative citizenship and residency options.
• Cutting-Edge Expertise: Be part of a team of industry pioneers and experts who are at the forefront of the investment migration field. We provide innovative solutions and leverage our extensive network of international partners to deliver exceptional service to our clients.
• Dynamic and Diverse Culture: Immerse yourself in a truly global environment. With more than 40 offices spanning across continents, we foster a multicultural and inclusive workplace where ideas are valued, collaboration thrives, and personal growth is encouraged.
• Continuous Learning: We believe in investing in our employees' professional development. At Henley & Partners, you'll have access to ongoing learning opportunities, training programs, and industry conferences that will enhance your skills and expand your knowledge.
• Impactful Projects: Join us in working on high-profile projects that shape the future of investment migration. From advising governments on citizenship-by-investment programs to assisting high-net-worth individuals in achieving their global mobility goals, your work will have a direct impact on our clients and the industry.
• Work-Life Balance: We recognize the importance of maintaining a healthy work-life balance. Enjoy flexible working arrangements and benefits that support your well-being, ensuring that you can thrive both personally and professionally.

...but that's enough about us, let talk about you!

As a Performance Manager, you'll play a dedicated performance and coaching role supporting mainly front-line client-facing staff (e.g. Private Client Advisors, Relationship Managers) in the HNWI and UHNWI space, as well as broader company performance. The role focuses on developing sales capability, business development strategy, and relationship-based client engagement - while also working closely with sales team managers to strengthen how they manage and develop their teams.

Responsibilities:

• Identify individual development areas and create targeted coaching plans to improve the performance of relevant team members.
• Coach each team member on their individual strategy, pipeline activity, and commercial focus areas, using their strengths, performance data, client portfolio and outcomes, as well as observed behaviors.
• Ensure consistent application of the firm's "Relationship Capital" strategies and skills, across all coached team members.
• Conduct live observation of actual business development and client conversations, with structured post-session feedback.
• Facilitate small-group coaching and peer learning sessions to embed best practice, build sales capability and implement practical coaching tools across the team.
• Run sales meeting role plays and objection-handling simulations to sharpen confidence in high-value prospect conversations.
• Travel to regional office locations as needed to deliver live coaching sessions in person.
• Partner with sales team managers to align coaching plans with individual targets and team performance goals, and support managers in developing their own people management capability.
• Track and report on team member and team development progress to senior stakeholders on a regular basis

Requirements and Candidate Profile:

The ideal candidate will have:

• Minimum 7 years of experience across professional services, sales, sales management, and/or performance coaching of sales professionals - with direct exposure to the HNWI and UHNWI client environment.
• Proven track record in sales coaching, performance development, or commercial training within financial services, private client advisory, wealth management, or related professional services.
• Deep understanding of relationship-based and consultative selling methodologies.
• Demonstrated ability to develop and elevate relevant team members serving high-net-worth and ultra-high-net-worth individuals.
• Exceptional listening, observation, analytical and feedback skills; able to rapidly establish credibility and trust with senior professionals across the business.
• Comfortable operating across cultures with an internationally mobile, high-performing team.
• An accredited coaching qualification would be valuable, but not essential (e.g. ICF, EMCC, etc.)

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development.

At Henley & Partners, we are committed to creating a diverse and inclusive workplace that values and respects all individuals. We welcome applicants from all backgrounds and identities and encourage candidates who bring a unique perspective to apply. We believe that our differences make us stronger and that diversity is essential to our success. We strive to create a culture where everyone feels included, heard, and valued, regardless of their race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic.