People Operations Senior Associate

Smith+Nephew; Wrocław; Hybrid; PLN 77,000 - 116,000; Full time

Benefits offered by this job

Generous annual bonus

Life insurance

Save As You Earn share options

Private health and dental plans

Hybrid working model

Language class subsidies

Mentorship and professional training

Job summary

Smith+Nephew is hiring a People Operations Senior Associate to serve as the first line of HR support for employees and managers across the EMEA region. You will handle inquiries, Manage core HR processes, and ensure timely Workday notifications are reviewed and approved.

You will be part of the GBS HR Services team, building strong relationships with customers while maintaining accurate personnel records and adhering to SLAs. This role offers a hybrid model and professional growth within HR.

Qualifications

• 1–3 years of proven work experience in a similar HR role.
• Bachelor’s degree is required.
• Fluent German with strong English communication.
• Strong written, verbal, and interpersonal communication skills.
• Self-motivated and able to work independently under limited supervision.
• Knowledge of HR processes and MS Office; Workday experience is a plus.

Responsibilities

• First point of contact to our customer base for HR queries.
• Provide support to our customer base on all core HR processes.
• Caseload management, responding to HR queries within SLAs and HR Services procedures.
• Escalate tasks to the broader HR team within SLA.
• Follow-up cases to resolution and maintain documentation in Workday.

Skills

German

English

Analytical skills

1-3 years experience

Education

Bachelor's degree

Tools

Workday

MS Office

Job description

Life. Unlimited. At Smith+Neb we design and manufacture technology that takes the limits off living. As a People Operations Senior Associate you will be working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services EMEA. With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business. Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes.

What will you be doing?

• First point of contact to our customer base for HR queries
• Provide support to our customer base on all core processes provided by HR Services
• Caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
• Escalate tasks as appropriate to the broader HR team within agreed SLA
• Follow-up cases to resolution
• Review and approve notifications in Workday in line with processes
• Produce relevant paperwork in line with agreed processes and timelines
• Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
• Maintain Personnel files
• Adherence to metrics and work within agreed Service Level Agreements
• Minimal error rates and dissatisfied customers
• Involvement in projects as required

What will you need to be successful?

• 1-3 years of proven work experience in similar position
• Bachelor's degree
• Fluent German
• At least intermediate EnglishStrong written, verbal, and interpersonal communication skills
• Self-motivated, proactive and capable to work independently under limited supervision
• Ensure low error rate
• Knowledge of MS Office and HR systems (Workday as a plus)
• Good understanding of HR processes
• Organizational skills and ability to priorities
• Analytical and problem-solving capability

The anticipated base compensation range for this position is 77,250.00 - 1,16,000.00 PLN gross annually.

The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Benefits

• Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging
• Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies
• Stay connected by joining our Talent Community.

We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.