People Operations Senior Associate

Smith & Nephew; Wrocław; Hybrid; PLN 77,000 - 116,000; Full time

Benefits offered by this job

Hybrid Working Model

Life insurance

Save As You Earn

Job summary

Smith+ is seeking a People Operations Senior Associate in Wroclaw to join the HR Services EMEA team. You will be the first point of contact for HR queries from employees and managers, supporting core HR processes and Workday activities in a customer-focused role.

You will handle caseloads, review notifications, and produce required paperwork while maintaining service levels and accuracy. A Bachelor’s degree and German fluency are required.

Qualifications

• 1-3 years of HR administrative experience.
• Bachelor's degree required.
• Fluent German and at least intermediate English.
• Strong written, verbal, and interpersonal communication skills.
• Self-motivated, proactive and able to work independently.
• Knowledge of MS Office and HR systems (Workday a plus).
• Good understanding of HR processes and ability to prioritize.

Responsibilities

• First point of contact for HR queries.
• Provide support on core HR processes in HR Services.
• Caseload management and responding to queries within SLAs.
• Escalate tasks to broader HR team as needed.
• Review and approve Workday notifications.
• Produce paperwork in line with processes.
• Support on-boarding, off-boarding and performance cycles.

Skills

Fluent German

English (Intermediate)

Communication skills

Education

Bachelor's degree

Tools

Workday

MS Office

Job description

Life. Unlimited. At Smith+ we design and manufacture technology that takes the limits off living. As a People Operations Senior Associate you will be working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services EMEA. With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business. Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes.

What will you be doing?

• First point of contact to our customer base for HR queries
• Provide support to our customer base on all core processes provided by HR Services
• Caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
• Escalate tasks as appropriate to the broader HR team within agreed SLA
• Follow-up cases to resolution
• Review and approve notifications in Workday in line with processes
• Produce relevant paperwork in line with agreed processes and timelines
• Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
• Maintain Personnel files
• Adherence to metrics and work within agreed Service Level Agreements
• Minimal error rates and dissatisfied customers
• Involvement in projects as required

What will you need to be successful?

• 1-3 years of proven work experience in similar position
• Bachelor's degree
• Fluent German
• At least intermediate English
• Strong written, verbal, and interpersonal communication skills
• Self-motivated, proactive and capable to work independently under limited supervision
• Ensure low error rate
• Knowledge of MS Office and HR systems (Workday as a plus)
• Good understanding of HR processes
• Organizational skills and ability to priorities
• Analytical and problem-solving capability

The anticipated base compensation range for this position is 77,250.00 - 1,16,000.00 PLN gross annually. The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited. We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

• Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging
• Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies

Smith+ is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.