People Matters Manager

Aon; Kraków; Hybrid; PLN 160,000 - 260,000; Full time

Job summary

Aon Krakow is seeking a People Matters Manager to lead a team of Senior Specialists delivering employee relations support in a hybrid setting. You will guide case handling, governance, and escalation while aligning with global standards and local employment regulations.

The role partners with Legal, Compliance, and People Leaders to address investigations, performance, and workplace matters. You will leverage data and analytics to improve processes, enhance colleague experience, and inform

Qualifications

• Significant experience in HR, employee relations, or a related field.
• Proven experience leading or managing a team in a complex or matrixed organization.
• Ability to balance global standards with local employment regulations.

Responsibilities

• Lead, coach, and develop a team of Senior Specialists delivering employee relations support.
• Oversee workload, quality, and SLAs across the team.
• Provide strategic guidance on complex employee relations matters.
• Partner with Legal, Compliance, People Partners, and leaders on investigations and workplace issues.
• Monitor case trends and data to identify risks and drive proactive solutions.
• Ensure governance of high-risk or sensitive cases with proper documentation.
• Use analytics to improve processes and inform workforce strategies.

Skills

Team leadership

Employee relations

Stakeholder management

Data analytics

Compliance awareness

Job description

People Matters Manager

This is a hybrid role with the flexibility to work both virtually and from our Krakow office, in line with our smart working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a People Matters Manager, you will lead a team of Senior Specialists who provide high-quality, consistent employee relations support across a broad range of colleague and manager inquiries. Your day may include:

• Leading, coaching, and developing a team of Senior Specialists to deliver excellent, consistent employee relations support
• Overseeing workload management, quality, and adherence to SLAs and service standards across the team
• Providing strategic guidance on complex employee relations matters, ensuring alignment with global standards and local employment regulations
• Partnering with Legal, Compliance, People Partners, and business leaders on investigations, performance matters, workplace issues, and organizational change activities
• Monitoring case trends, service metrics, and employee relations data to identify emerging risks and drive proactive solutions
• Ensuring timely escalation and governance of high-risk or sensitive cases, maintaining accurate documentation and controls
• Using analytics and insights to improve processes, enhance colleague experience, and inform workforce and employee relations strategies

How this opportunity is different

This role places you at the center of Aon’s global employee relations framework. You will:

• Lead a specialized team within the People Matters model, directly influencing how we support colleagues and managers on critical workplace topics
• Act as a trusted advisor to senior People Partners, business leaders, Legal, and Compliance, shaping risk-balanced, practical solutions to sophisticated people challenges
• Gain broad visibility across regions, business units, and functional teams, giving you a unique perspective on our global people strategy
• Use data and trend analysis to drive continuous improvement, enhance service delivery, and inform strategic decision-making
• Play a key role in building a culture of accountability, continuous improvement, and exceptional colleague experience within People Operations

Skills and experience that will lead to success

• Significant experience in HR, employee relations, or a related field, with proven experience leading or managing a team in a complex or matrixed organization
• Strong knowledge of employee relations practices, employment regulations, and HR policies, with the ability to balance global standards and local requirements
• Demonstrated ability to oversee case management at scale, including workload prioritization, quality assurance, and adherence to SLAs
• Excellent stakeholder management and advisory skills, with the ability to influence and build trusted relationships with senior leaders and cross-functional partners
• Comfort working with data and analytics to identify trends, assess risk, and drive continuous improvement in employee relations and service delivery

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