People Matters Senior Specialist

Aon plc; Kraków; Hybrid; PLN 110,000 - 170,000; Full time

Job summary

Aon plc in Kraków is hiring a People Matters Senior Specialist to join our People Operations team. This hybrid role blends virtual collaboration with in-office support, delivering timely, accurate guidance on employee relations, policies, and workplace inquiries.

You will manage intake and resolution of concerns, maintain compliant case documentation, and partner with Legal, Compliance, Wellbeing, and business leaders to ensure trusted, supportive colleague experiences across our organization.

Qualifications

• Experience in HR, employee relations, case management, or a similar people-focused role, ideally in a complex or matrixed organization.
• Solid understanding of HR policies and practices, with the ability to interpret and apply them consistently while considering local employment regulations.
• Proven ability to handle multiple cases and priorities simultaneously, with strong attention to detail and governance.
• Excellent communication and social skills, with a focus on building trust, coaching managers, and providing empathetic support to colleagues.
• Comfort working with case management tools and data, using insights to identify patterns, risks, and opportunities for continuous improvement.

Responsibilities

• Serving as a primary point of contact for colleagues, managers, and People partners on employee relations, policy, performance, and workplace inquiries
• Providing clear guidance and coaching on People policies, processes, and available resources to drive a positive and consistent colleague experience
• Handling the intake, triage, routing, and resolution of colleague concerns, grievances, and requests, ensuring appropriate escalation where needed
• Maintaining accurate, compliant case documentation and governance standards in our case management systems
• Interpreting and applying People policies in alignment with local employment regulations and global standards
• Partnering with People teams, business leaders, Legal, Compliance, Wellbeing and other support functions to resolve issues and ensure flawless support
• Gathering case data and insights to support reporting, trend analysis, and continuous improvement initiatives

Skills

Employee relations

Policy interpretation

Case management

Communication skills

Data analysis

Job description

People Matters Senior Specialist

Join Aon’s People Operations team as a People Matters Senior Specialist and make a real impact every day!

This is a hybrid role with the flexibility to work both virtually and from our Kraków office, in line with our smart working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a People Matters Senior Specialist, you will be a key member of our centralized employee support model, providing timely, accurate, and consistent mentorship across a wide range of employee relations and workplace topics. Your day may include:

• Serving as a primary point of contact for colleagues, managers, and People partners on employee relations, policy, performance, and workplace inquiries
• Providing clear guidance and coaching on People policies, processes, and available resources to drive a positive and consistent colleague experience
• Handling the intake, triage, routing, and resolution of colleague concerns, grievances, and requests, ensuring appropriate escalation where needed
• Maintaining accurate, compliant case documentation and governance standards in our case management systems
• Interpreting and applying People policies in alignment with local employment regulations and global standards
• Partnering with People teams, business leaders, Legal, Compliance, Wellbeing and other support functions to resolve issues and ensure flawless support
• Gathering case data and insights to support reporting, trend analysis, and continuous improvement initiatives

How this opportunity is different

This role sits at the heart of Aon’s colleague experience. You will work across multiple functions and regions, giving you broad access to how our business operates and how we support our people. As a contributor to the People Matters Center of Excellence, you will:

• Help shape how Aon delivers consistent, high-quality support on people and workplace matters globally
• Collaborate closely with experienced People partners, Legal, Compliance, and Wellbeing teams, benefiting from their expertise while building your own
• Influence process and policy improvements by identifying trends, risks, and opportunities from the cases you handle
• Contribute directly to a highly collaborative operating model that focuses on continuity, service excellence, and data‑driven decision making
• Play a visible role in enhancing the overall colleague experience through responsive, empathetic, and effective support

Skills and experience that will lead to success

• Experience in HR, employee relations, case management, or a similar people-focused role, ideally in a complex or matrixed organization
• Solid understanding of HR policies and practices, with the ability to interpret and apply them consistently while considering local employment regulations
• Proven ability to handle multiple cases and priorities simultaneously, with strong attention to detail and governance
• Excellent communication and social skills, with a focus on building trust, coaching managers, and providing empathetic support to colleagues
• Comfort working with case management tools and data, using insights to identify patterns, risks, and opportunities for continuous improvement

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