Payments Account Manager

Growe; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Annual salary review

Quarterly bonuses

Training budget and Growe University

Personal development plan

Corporate events and team-building

Free lunches at the office

Job summary

Growe is seeking an Account Manager for our payments and partner operations in Warsaw. You will manage payment providers from onboarding through ongoing cooperation, coordinate onboarding activities (KYC, docs, contracts, approvals), and maintain daily communications with partners.

Ideal candidates have 2+ years in account/partner management, experience with onboarding processes, and solid knowledge of online payments.

Qualifications

• 2+ years of experience in account/partner management or similar operational roles.
• Experience coordinating onboarding, documentation, approvals, or partner processes.
• Understanding of online payments; experience in iGaming, PSP, fintech, or crypto is a plus.
• Upper-Intermediate English or higher.

Responsibilities

• Manage payment providers from onboarding to ongoing cooperation.
• Coordinate onboarding, including KYC, documentation, contracts, approvals, and cross-team communication.
• Maintain regular communication with payment partners and support day-to-day requests.
• Collaborate with Legal, Finance, and BizDev to move provider-related processes forward.
• Assist in resolving payment-related cases including reconciliation and settlements.
• Develop knowledge of LATAM markets, local payment methods, and provider specifics.
• Organize multiple tasks independently and prioritize requests.
• Grow expertise within Payments and Account Management as scope expands.

Skills

Partner management

Onboarding coordination

Payments knowledge

English proficiency

Job description

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Manage payment providers from commercial handover through onboarding and ongoing cooperation;
• Coordinate provider onboarding, including KYC, documentation, contracts, approvals, and communication between involved teams;
• Maintain regular communication with payment partners and support day-to-day operational requests;
• Work with Legal, Finance, and BizDev teams to keep provider-related processes moving forward;
• Support the resolution of payment-related cases involving reconciliation, settlements, exchange rates, or provider communication;
• Develop a solid understanding of LATAM markets, local payment methods, and payment provider specifics;
• Organize and prioritize multiple operational tasks and requests independently;
• Build further expertise within Payments and Account Management as the scope of responsibility grows.

We need your professional experience:

• 2+ years of experience as an Account Manager or in a similar operational role working with partners or providers;
• Experience coordinating onboarding, documentation, approvals, or other partner-related processes;
• Understanding of online payments; experience in iGaming, Payments, PSP, Fintech, or Crypto will be a plus;
• Upper-Intermediate English or higher.

We appreciate if you have those personal features:

• Structured and attentive to detail;
• Able to manage multiple priorities and stay organized;
• Proactive and comfortable taking ownership of tasks;
• Clear and confident in communication with internal teams and external partners.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100% paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• Quarter bonuses according to the company's policy;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);
• Personal development plan;
• Corporate events and team-building activities;
• Growe Care (Well-being Program);
• Free lunches at the office.