Payment Application Support Engineer

Coforge; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Coforge in Kraków, Poland, is seeking a specialist to support payment integrations, troubleshoot incidents, and coordinate multi-stakeholder projects. Hybrid work setup with obligations to participate in client-driven sessions and training.

The role involves configuring payment environments, analyzing logs, and ensuring timely delivery of project milestones within a dynamic payments ecosystem.

Qualifications

• Experience with payment ecosystems and integration points (cards, PSPs, APMs, FX, tokenization).
• Ability to troubleshoot and analyze logs for issue resolution.
• Experience configuring and monitoring payment environments in test and production.

Responsibilities

• Attend project trainings and deliver project outcomes per client/COFORGE requirements.
• Gather business requirements and baselines; plan, resource, and mitigate risks.
• Coordinate with stakeholders (Merchant, PSP, Client, and Coforge teams) and provide timely status reports.
• Ensure on-time completion and sign-off by stakeholders; drive collaboration between team and customer.

Skills

Payment integrations

Tools

JSON

XML

SQL

Salesforce

ServiceNow

Job description

Skills: Support payment integrations (cards, PSPs, APMs, FX, tokenization)

Location : Krakow Poland (Hybrid).

Type : B2b Contract/UoP

• Available to attending project training sessions, subject to confirmation and depending on the customer preference. all expenses will be managed by client
• Responsible for overall project deliverables
• Business requirements (IQ’s) and baseline requirements gathering
• Project planning, resource and task planning, risk analysis & identification, and response planning and mitigation
• Coordination with all projects’ stakeholders (Merchant, PSP, Client, and Coforge teams)
• Providing timely reports to the respective client stakeholders
• Ensuring timely completion and sign-off by the respective stake holders
• Coordinating and collaborating between team and customer

Technical & Functional Responsibilities:

• Troubleshoot and resolve issues using JSON, XML, SQL, and log analysis
• Implementing lifecycle (requirements, setup, testing, deployment)
• Configure and monitor payment environments (test & production)
• Manage incidents and problems (triage, investigation, resolution, fixes)
• Support payment integrations (cards, PSPs, APMs, FX, tokenization)
• Work with CRM/ITSM tools (Salesforce, ServiceNow, Airline Client Win@proach)
• Operate within Client/Outpayce ecosystem and travel domain context