P2P Operations Supervisor

Becton Dickinson; Wrocław; On-site; PLN 132,000 - 201,000; Full time

Job summary

Becton, Dickinson, and Company is seeking a P2P Operations Supervisor to govern outsourced Source-to-Pay activities in the EMEA region with plan to scale globally. You will own performance dashboards, escalation processes, and cross-functional governance to ensure delivery against SLAs.

The role requires driving root-cause analyses, continuous improvement, and maintaining SOX compliance while collaborating with Procurement, Local Finance, COE, and transformation teams.

Qualifications

• Experience in governance of P2P/STP operations.
• Ability to monitor performance metrics and drive improvements.
• Knowledge of SOX/compliance and internal audit requirements.

Responsibilities

• Own STP performance dashboard across AP, invoicing, and vendor data.
• Manage escalation framework and governance cadence with the BPO partner.
• Lead monthly exception reviews and drive upstream process fixes with stakeholders.
• Support automation of governance and reporting using Power BI/Power Automate.
• Coordinate with M&A/divestiture activities to maintain control and continuity.

Skills

Continuous Improvement

Cross-Functional Teamwork

KPI

Procure-to-Pay

Root Cause Analysis (RCA)

Service Level Agreement (SLA)

Source-to-Pay (S2P)

Tools

Power BI

Power Automate

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The P2P Operations Supervisor is responsible for the day-to-day governance and performance oversight of our outsourced Source-to-Pay (STP) operations. The role ensures the BPO partner delivers against agreed SLAs and performance indicators, drives structured escalation and root-cause resolution of operational issues, and safeguards process control and compliance. Starting with EMEA, the role is designed to scale toward global P2P governance.

Key Responsibilities

• Performance & Metrics Monitoring Own the STP performance dashboard across processes (AP, blocked & held, IDOCs, disputes, T&E, vendor master data). Track SLA / CPI / KPI performance against targets; validate metric definitions and underlying data sources. Prepare inputs for monthly Service Delivery Reviews and leadership reporting.
• Governance & Escalation Own the escalation framework for blocked/held invoices and operational issues, ensuring the BPO partner follows the defined escalation ladder. Run the recurring governance cadence (bi-weekly / monthly reviews) with the outsourced provider. Maintain RACI and escalation matrices across processes.
• Root-Cause Analysis & Continuous Improvement Lead monthly exception reviews: Pareto analysis by cause, recurrence rate, and ownership. Drive upstream process fixes in partnership with Procurement, Local Finance and the COE, applying problem-solving methodology (PSP / DMAIC). Monitor requestor responsiveness and other business-driven bottlenecks as tracked KPIs.
• Cross-Functional Collaboration & Compliance Act as the single point of contact between the retained organization and the outsourced provider for delivery and governance topics. Ensure alignment with SOX and internal audit requirements; provide remediation evidence and documentation. Support automation of governance and reporting (Power Automate / Power BI).
• Mergers, Acquisitions & Divestitures Support Support P2P process continuity during M&A, carve-outs and divestitures (e.g. TSA exits, legal entity integrations, ERP migrations). Ensure controls, escalation and service delivery remain stable through organizational and system change. Coordinate with Local Finance, COE and transformation teams to align P2P operations with integration / separation timelines.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Continuous Improvement, Cross-Functional Teamwork, Key Performance Indicators (KPI), Procure-to-Pay, Root Cause Analysis (RCA), Service Level Agreement (SLA), Source-to-Pay (S2P)

Optional Skills

Accounting, Finance .

Primary Work Location

POL Wroclaw - Legnicka

Additional Locations

Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under 'Our Commitment to You.' Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information zł131,600.00 - zł200,675.00 PLN Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.