OTC Specialist with Spanish

Infosys Poland; Łódź; Hybrid; PLN 111,600 - 145,080; Full time

Benefits offered by this job

Performance bonus twice a year

Private medical care at Medicover

Flexible starting hours

Training platform access

Job summary

A leading financial services provider in Łódź is looking for a professional to manage collection activities and client relationships. The ideal candidate must have at least 2 years of experience in the OtC domain and strong Spanish communication skills at B2 level. This role includes various responsibilities such as managing overdue payments and collaborating with clients. The company offers a performance bonus, flexible hours, hybrid work options, and comprehensive health benefits.

Qualifications

• Spanish on min. B2 level is essential for client communication.
• 2 years of experience in the OtC domain is required.

Responsibilities

• Manage collection activities effectively.
• Be responsible for managing and collecting overdue debt.
• Contact clients to discuss overdue payments.

Skills

Customer orientation

Communication skills

Negotiation skills

Multitasking

Education

Higher education in accounting/finance

Job description

Requirements

• Higher education (e.g. accounting/finance would be an asset)
• Spanish on min. B2 level (essential for client communication purposes)
• 2 years of experience in OtC domain
• Strong customer orientation
• Good communication and negotiation skills
• Willingness to contact customers by phone
• Multitasking and eagerness to learn and develop

Responsibilities

• Manage collection activities
• Be responsible for managing and collecting debt
• Contact clients and discuss their overdue payments
• Contact customers by phone and email
• Build relationship with external customers
• Maintain and reconcile AR accounts
• Collaborate with clients, customers, and other departments

We offer to the candidates

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Spanish language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid 2/3 from Lodz

Recruitment stages

CV check → Call with the Recruiter → Skills check (online test(s) and phone language verification - if required) → Video meeting with Hiring Manager → Final decision and feedback