OTC Junior Associate

ISS Tech Team; Województwo pomorskie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Health care package

Multisport

Insurance

Christmas bonus

My Benefit points

Hybrid work

Centre of Gdańsk location

Job summary

ISS Tech Team in Gdańsk is seeking a finance-related professional to allocate funds, manage invoicing and revenue reconciliation, and provide billing support to internal and external clients in a dynamic, international environment.

The role requires a university degree in finance or accounting (or current studies), strong Excel skills, and excellent English communication for collaboration with English-speaking customers. Hybrid work in central Gdańsk is offered.

Qualifications

• A university degree, preferably in finance and accounting, or the last year of studies.
• Prior experience in Customer Set up and Maintenance, Cash Application, or Cash Collections, including internships.
• Proficient in Excel, including lookup formulas and pivot tables.
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients

Responsibilities

• Invoicing: Process invoices using NAV system efficiently and accurately.
• Customer Complaints: Handle and resolve customer complaints related to invoicing promptly.
• Customer Support: Provide support via phone, Teams, and online meetings to address queries and issues.
• Revenue Reconciliation: Assist in allocating revenue to the appropriate month, ensuring accurate financial reporting.
• Account Management: Assign accounts to relevant personnel to ensure smooth workflow and responsibility allocation.
• Inquiry Management: Respond to internal and external customer inquiries, addressing ongoing billing-related tasks in a timely and professional manner.

Skills

Team player

Problem solving

Interpersonal skills

English communication

Education

Finance and accounting degree, or final year student

Tools

NAV system

Excel (lookup, pivot)

Job description

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location

Gdańsk

Language

English

Main Purpose Of The Position

In this position, you will be responsible for the allocation of funds. It is the process of allocating money to specific accounts to achieve financial goals to ensure that sufficient funds are available to meet the immediate and short-term obligations of our organization. In this process, it is also important to maintain constant contact with our suppliers and prepare data for reports on these activities.

What Will You Do

• Invoicing: Process invoices using NAV system efficiently and accurately.
• Customer Complaints: Handle and resolve customer complaints related to invoicing promptly.
• Customer Support: Provide support via phone, Teams, and online meetings to address queries and issues.
• Revenue Reconciliation: Assist in allocating revenue to the appropriate month, ensuring accurate financial reporting.
• Account Management: Assign accounts to relevant personnel to ensure smooth workflow and responsibility allocation.
• Inquiry Management: Respond to internal and external customer inquiries, addressing ongoing billing-related tasks in a timely and professional manner.

Who Will You Work With

• business stakeholders, OTC Managers, Leaders, Project Managers, and Associates

Professional Skills You Possess

• A university degree, preferably in finance and accounting, or the last year of studies
• Prior experience in Customer Set up and Maintenance, Cash Application, or Cash Collections, including internships.
• Proficient in Excel, including lookup formulas and pivot tables.
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients

Personal Skills You Excel

• Be a team player, with a problem-solving attitude, and high interpersonal skills
• Ability to work in a dynamic international work environment
• Desire to improve and learn new things
• Additional foreign language

What Do We Offer

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.