OTC Collections Analyst (Hybrid Remote)

Versigent; Kraków; Hybrid; PLN 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work (47 days/yr of remote work

Private health care

Life insurance

Pension plan

Job summary

Versigent in Kraków is seeking a Collections Specialist who will manage collections workflows, resolve customer inquiries, and maintain accurate financial records.

You will prepare statements, generate past-due forecasts, and collaborate with other departments using SAP and advanced Excel, while communicating fluently in English.

A Finance/Accounting degree is required and strong analytical and communication skills are essential.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Basic knowledge of SAP systems.
• Fluent English communication skills (both written and verbal).
• Advanced Excel skills.
• Strong analytical abilities and excellent communication skills.

Responsibilities

• Collections Management.
• Resolving customer financial inquiries professionally and efficiently.
• Managing due and overdue balances through Collections Workflow tools.
• Engaging with customers via phone, email, and other communication channels.
• Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.).
• Financial Reporting & Documentation.
• Preparing and distributing customer account statements.
• Generating timely reports including Past Due reports and Forecasts.
• Creating and maintaining comprehensive desktop procedures.
• Process Improvement & Collaboration.
• Identifying opportunities for continuous process improvement.
• Escalating and following up on issues through appropriate channels.
• Ensuring Key Performance Indicators are met and service excellence is maintained.
• Collaborating effectively with other departments.

Skills

Fluent English

Advanced Excel

Strong analytical abilities

Education

Bachelor's degree in Finance, Accounting, or related field

Tools

SAP

Job description

Versigent in Kraków is seeking a Collections Specialist who will manage collections workflows, resolve customer inquiries, and maintain accurate financial records.

You will prepare statements, generate past-due forecasts, and collaborate with other departments using SAP and advanced Excel, while communicating fluently in English.

A Finance/Accounting degree is required and strong analytical and communication skills are essential.