OTC Associate

ISS Tech Team; Województwo pomorskie; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health care

Multisport

Insurance

Christmas bonus

My Benefit points

Hybrid work

Central Gdańsk location

Job summary

ISS in Gdańsk seeks an OTC finance specialist to manage end-to-end invoicing, cash allocation, and collections. You will be the main contact for customers and internal teams, supporting inquiries and account maintenance with a focus on accuracy and compliance.

Required are a finance-related degree, OTC experience, strong Excel and English/Swedish skills, plus a proactive, team-oriented mindset in a dynamic international setting. Hybrid work in central Gdańsk offered.

Qualifications

• Bachelor's degree or student in economics, finance, accounting, or related field preferred.
• Experience in Order-to-Cash including billing, cash application, collections or AR.
• Proficient in Excel with data analysis skills.
• Fluent in English and Swedish, both written and spoken.

Responsibilities

• Ensure accurate posting of cash transactions and invoice-level reconciliation.
• Be primary contact for invoices, payments, and account inquiries.
• Investigate billing discrepancies and resolve payment issues.
• Monitor collections and liaise with external agencies for overdue accounts.
• Prepare financial reports, statements, and customer communications.
• Handle requests via email and phone while ensuring policy compliance.
• Support continuous process improvements and internal controls.

Skills

Order-to-Cash processes

Excel

English

Swedish

Analytical thinking

Team player

Education

Bachelor’s degree in economics/finance/accounting

Tools

Excel Pivot Tables

VLOOKUP

XLOOKUP

Job description

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location:

Gdańsk

Language:

English, Swedish

Main Purpose Of The Position

In this role, you will be responsible for supporting the end-to-end OTC process, ensuring accurate invoicing, customer support, cash allocation, account reconciliation, and collection activities. You will act as a key point of contact for customers and internal stakeholders, supporting invoice-related inquiries, payment issues, and ongoing account maintenance while ensuring compliance with company policies and service level agreements.

What Will You Do

• Ensure accurate posting of cash transactions to appropriate customer accounts, with a focus on invoice-level reconciliation.
• Act as a primary point of contact for customers and internal stakeholders regarding invoices, payment, and account-related inquiries.
• Investigate and resolve billing discrepancies, payment issues, disputes, unapplied cash, and outstanding balances.
• Monitor and support collection activities, including cooperation with external collection agencies and follow-up on overdue accounts.
• Prepare and maintain financial reports, account statements, supporting documentation, and customer communication materials.
• Handle requests by email and phone.
• Ensure compliance with internal controls, company policies, service level agreements, and continuous process improvement initiatives.

Professional Skills You Possess

• Bachelor’s degree or student of economics, finance, accounting, or related field (preferred).
• Experience in Order-to-Cash processes including billing, cash application, customer service, collections, or Accounts Receivable.
• Proficient in Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Fluent in English and Swedish, both written and spoken.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with excellent communication skills.

Personal Skills You Excel

• Be a team player, with a problem-solving attitude, and high interpersonal skills.
• Ability to work in a dynamic international work environment.
• Proactive attitude and continuous improvement mindset.

What Do We Offer

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more.

Become ISS.

We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves