Order & Warranty Excellence Coordinator

Daikin Group; Warszawa; On-site; PLN 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Group Life and Disability Insurance

Sports and culture card with Kafeteria

Business travel insurance

Team and integration budget

Flexible start time

Discount on Daikin products

Access to internal training platform

Job summary

Daikin Europe Business Support (DEBS) in Warsaw seeks an experienced Order & Warranty Management Coordinator to own selected processes, ensure execution, drive improvements, and support KPI achievement. You will work with Customer Service, Sales, Logistics, Finance, and Service teams.

The role emphasizes ownership, analytics, and SME-style guidance across operational teams to boost performance and process excellence.

Qualifications

• 3–5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.
• SAP knowledge.
• Advanced Excel skills and analytical mindset.
• Proven capability in process improvement.
• Strong problem-solving and analytical skills.
• Proactive and improvement-oriented mindset.

Responsibilities

• Coordinate Order Management and Warranty processes to ensure operational excellence and KPI achievement.
• Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.
• Analyse performance data and drive continuous improvement initiatives.
• Coordinate resolution of operational issues and cross-functional escalations.
• Prepare reports and business insights supporting decision making.
• Support process governance, compliance activities, and internal controls.
• Contribute to onboarding and knowledge sharing within the team.

Skills

Order Management

Warranty Management

Customer Service

Analytical mindset

Stakeholder management

Problem-solving

Tools

SAP

Excel

Job description

Daikin Europe Business Support (DEBS) in Warsaw seeks an experienced Order & Warranty Management Coordinator to own selected processes, ensure execution, drive improvements, and support KPI achievement. You will work with Customer Service, Sales, Logistics, Finance, and Service teams.

The role emphasizes ownership, analytics, and SME-style guidance across operational teams to boost performance and process excellence.