Order & Warranty Coordination Specialist | SAP & Analytics | Hybrid

Daikin Europe Business Support; Województwo mazowieckie; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Annual performance bonus

Christmas bonus

Group Life and Disability Insurance

Sports and culture card with Kafeteria

Business travel insurance

Team and integration budget

Flexible start time (7:30–10:00)

Hybrid work model (2 days in office)

Discount on Daikin products

Access to internal training platform

English language classes

Job summary

Daikin Europe Business Support in Warsaw seeks an experienced Order & Warranty Management Coordinator to own order and warranty processes, drive improvements, and support cross-functional initiatives across Customer Service, Sales, Logistics, Finance and Service teams.

You will analyse data, coordinate cross-functional escalations, and deliver insight-driven recommendations that improve efficiency and metrics in a busy multinational environment.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3-5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.
• SAP knowledge.
• Advanced Excel skills and analytical mindset.
• Fluent English (B2/C1).

Responsibilities

• Coordinate Order Management and Warranty processes to ensure operational excellence and KPI achievement.
• Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.
• Analyse performance data and drive continuous improvement initiatives.
• Coordinate resolution of operational issues and cross-functional escalations.
• Prepare reports and business insights supporting decision making.
• Support process governance, compliance activities, and internal controls.
• Contribute to onboarding and knowledge sharing within the team.

Skills

Order Management

Warranty Management

Customer Service

Excel

Analytical mindset

English (B2/C1)

Education

Bachelor's degree or equivalent experience

Tools

SAP

Job description

Daikin Europe Business Support in Warsaw seeks an experienced Order & Warranty Management Coordinator to own order and warranty processes, drive improvements, and support cross-functional initiatives across Customer Service, Sales, Logistics, Finance and Service teams.

You will analyse data, coordinate cross-functional escalations, and deliver insight-driven recommendations that improve efficiency and metrics in a busy multinational environment.