Order to Cash Specialist (F/M/X)

Mondelez International; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Medical care (Luxmed)

Multisport card

Job summary

Mondelez International in Warsaw is seeking a detail-oriented Order Management specialist to serve as the single contact for a customer portfolio and to support efficient order fulfilment and KPI reporting.

You will analyze data to improve on-shelf availability, depot-to-store service, and promotional sales, while collaborating cross-functionally to drive service levels and sales growth.Relevant SAP/MS Office skills are required.

Qualifications

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods or consumer packaged goods company.
• Strong analytical and problem solving skills.
• SAP knowledge and expertise in MS Office.
• Customer orientation, strong influencing and communication skills.
• Strong focus on delivering productivity, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives.
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales, and drive decisions to maximize service levels and sales.

Skills

CS&L experience

FMCG experience

Analytical thinking

SAP knowledge

MS Office

Customer orientation

Communication skills

Tools

SAP

MS Office

Job description

Are You Ready to Make It Happen at Mondel\u00e9z International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

What we offer :

• Working on iconic brands
• Employment based on an indefinite employment contract
• Annual bonus
• Medical care at Luxmed
• Multisport card

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondel\u00e9z Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

What makes working at Mondel\u00e9z International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance each day, to put a smile on people's faces. We are the world's leading maker of chocolate, biscuits, candy and gum with outstanding brands like Alpen Gold, Oreo, Milka, Yubileynoye and Halls.

Mondel\u00e9z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics