Order to Cash Specialist

Mondelez International; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Luxmed medical care

Multisport card

Job summary

Mondelez International in Warsaw, Poland, is seeking a Customer Service & Logistics professional to own a customer portfolio and drive service levels and sales. You will manage escalations, support KPIs, and collaborate with cross-functional teams to optimize plans and promote joint initiatives with strategic customers.

The role emphasizes data-driven decision making, on-shelf availability, depot-to-store service, and continuous improvement within a regional business model.

Qualifications

• Experience in CS&L and with customers.
• Strong analytical and problem solving skills.
• Experience in fast-moving consumer goods or consumer packaged goods company.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives.
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.

Skills

CS&L experience

Customer-facing

Analytical skills

SAP knowledge

MS Office

Tools

SAP

MS Office

Job description

Job Description Are You Ready to Make It Happen at Mondelèz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.
• Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring

• A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility

What we offer

• Working on iconic brands
• Employment based on an indefinite employment contract
• Annual bonus
• Medical care at Luxmed
• Multisport card

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelèz Europe GmbH, Switzerland. No Relocation support available

Business Unit Summary

What makes working at Mondelèz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance each day, to put a smile on people's faces. We are the world's leading maker of chocolate, biscuits, candy and gum with outstanding brands like Alpen Gold, Oreo, Milka, Yubileynoye and Halls. Mondelèz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Order Management (OTB) Customer Service & Logistics

At Mondelèz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!