Order Administrator

Kidde Global Solutions; Ropczyce; On-site; PLN 50,000 - 60,000; Full time

Job summary

Kidde Global Solutions is seeking an Order Administrator to manage the full administration of orders including data entry for new purchase orders, returns and repairs. The role includes handling complaints and related approvals while ensuring compliance with UTCFS policies across EMEA.

Primary duties cover daily order entry, warehouse releases, inventory accuracy, and coordination with regional teams. The position requires English proficiency, Microsoft Office and Oracle knowledge, and the

Qualifications

• 3 years of experience in Customer Service or Administration.
• Good knowledge of English language. Other languages are an advantage.
• Good knowledge of Microsoft Office.
• Good knowledge of Oracle.
• Able to work in an international, multi-cultural environment.
• Take ownership.
• High responsibility.
• No 9 to 5 mentality.

Responsibilities

• Complete order and data entry for new purchase orders, returns and repairs.
• Administrative follow-up of complaints and approval process.
• Ensure compliance with UTCFS policies and requirements.

Job description

Job Summary

The Order Administrator is responsible for the complete administration of the order and data entry process for new purchase orders, return orders and repairs. The role also includes the administrative follow-up of complaints and the related approval process, while ensuring compliance with UTCFS policies and requirements related to safety, financial controls, trade and ethics across EMEA.

Responsibilities

• Clean order entry according to first time right principle.
• Daily order entry of new purchase orders, return and repair orders.
• Daily releases of repair and replacement orders to the warehouse.
• Drives maximum inventory accuracy during receipt, refurbish and restocking.
• Ensures quality & compliance is safe guarded during all processes.
• Administrative follow up and process output of the RMA department for all 16 Sales offices.
• Ensure regional alignment and standardization of the process between EU&A and ME.
• Act as back up for regional teams.
• Ensure daily KPI’s are met.
• Coordinate and align proceedings with sales objectives.
• Drive Key Metric for maximum order accuracy and ensure complaint closure meets set target.
• Administer the reverse flow in such a way that lead-time for customers is as short as possible and targets are met.
• Purchase, Credit and RMA order intake.
• Clean order acceptance check.
• Obtain and archive all process related and customer specific required documents.
• Customer setup and item setup requests.
• MK Denial check in order to uphold international trade compliance and UTC Ethics policy.
• Maintain communication with internal customers/departments.
• Obtain approval from planning and quality departments for advanced replacements.
• Fix a wide variety of issues at any stage of the order intake/booking process, e.g. issues with software requests, pricing, item maturity stage, discrepancies, etc.
• Order booking in line with customer needs and requirements, but also in line with UTC forecasts on Month and Quarter end sales.
• Identify areas of improvement in order management process.
• Book daily inventory receipts from credit RMA’s and repair outputs.
• Maintain data for Balanced Score Card in order to meetup with set targets.
• Participate in projects and improvement plans.

Job Requirements

• 3 years of experience in Customer Service or Administration.
• Good knowledge of English language. Other languages are an advantage.
• Good knowledge of Microsoft Office.
• Good knowledge of Oracle.
• Able to work in an international, multi-cultural environment.
• Take ownership.
• High responsibility.
• No 9 to 5 mentality.