Senior Operations Specialist

Precision Medicine Group, LLC.; Polska; Hybrid; USD 24,060 - 37,427; Full time

Job summary

Precision Medicine Group, LLC. is seeking a Senior Operations Specialist to plan and manage initiatives that improve study delivery quality and efficiency. You will develop and implement processes and change management plans across diverse stakeholders to drive operational excellence.

The role involves supporting the Business & Operational Excellence group, with responsibilities spanning process improvement, training content, and change initiatives, executing priorities with minimal oversight.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years in change management, operations support, and process improvement.
• Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role.
• Strong drug development experience with understanding of other functions relevant to the position.

Responsibilities

• Support continuous improvement in operational excellence across activities.
• Lead evaluation of business processes to identify improvement opportunities.
• Participate with stakeholders in root-cause problem-solving to identify core challenges.
• Develop recommendations for process improvements with SME input.
• Partner with cross-functional leadership to prioritise improvement opportunities.
• Design and implement new business processes considering organizational context.
• Lead change management initiatives and communicate impact on roles.
• Maintain updates to stakeholders on progress, issues and blockers.

Education

Bachelor's degree or equivalent experience

Job description

Senior Operations Specialist - Operations

Location: Remote, Poland Poland

Remote, Poland Poland; Remote
Job Type: Regular Full-time
Division: Precision for Medicine
Business Unit: Clinical Solutions
Requisition Number: 7096

Job Summary and Purpose:

The Senior Operations Specialist leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery of studies to Sponsors. The Sr Operations Specialist develops and implements processes, change management plans, standards or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders.

They will support a wide range of activities within the Business & Operational Excellence group. Specific tasks depend on the functional area, including Process improvement, support of training content and/or development and deployment of change management initiatives. This role executes functional priorities with minimal oversight.

Main Duties & Responsibilities

• Support the vision of and commitment to continuous improvement in operational excellence across all activities.
• Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation under direction of a supervisor.
• Participate with stakeholders in root-cause problem-solving techniques to identify core process challenges.
• Support the development of recommendations for process improvement, leveraging subject matter experts for critical input.
• Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.
• Partner on the design and implementation of new business processes with organizational context and priorities in mind.
• Lead change management initiatives and support business through a communication framework assessment of impact on roles and deploy a variety of tactics to support change management effort to ensure adoption and sustainability of process changes.
• Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion
• Identify operational risks and lead implementation of mitigation plans.
• Ensure or lead the documentation of business process.
• Work with leadership to establish key performance metrics and dashboards for monitoring operational performance.
• Provide insight into training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives
• Support standardized best practices and processes across the organization to ensure consistency and sustainability.
• Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed.
• Monitor adoption of process, system and organizational changes to ensure long term and sustained adoption.
• Prepare and maintain tools and templates to support execution
• Schedule meetings, take notes, and track actions
• Travel as needed

Education and Experience:

Minimum:

• Bachelor's degree or equivalent experience
• 5-7 years in change management, operations support, and process improvementexperience
• Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role
• Strong drug development experience with understanding of other functions relevant to the position.

Knowledge, Skills, and Competencies:

• Strong written and verbal English communicationskills
• Knowledge of ICH-GCP and regulatory guidance
• Strong interpersonal and training skills
• Self-motivated and detail-oriented
• Ability to work independently and in teams
• Strong professionalism, sense of ownership and pride in quality of outputs
• Understanding of change management models (ie ADKAR) and use of change radars
• Flexible attitude with respect to work assignments and ability to thrive in a fast-paced dynamic environment

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