Operations Director (m/f) - retail

Wyser Sp. z o.o.; Warszawa; On-site; PLN 400,000 - 800,000; Full time

Job summary

Wyser Sp. z o.o. seeks an experienced Operations / Sales Director to lead the transformation of an omnichannel retail business with a nationwide store network and growing e-commerce channel. The role combines hands-on leadership in the field with strong analytical, margin-focused decision making.

The position reports to the CEO as part of the Leadership Team, with responsibility for optimizing performance, cost base, and operating model across the network.

Qualifications

• Minimum 4 years in a comparable role (Operations Director / Head of Operations or similar) in a multi-site retail organization.
• Proven experience managing dispersed field structures; team leadership of <10 direct reports.
• Strong command of operational and commercial KPIs; ability to decide based on data and financial impact.
• Mature leadership: setting standards, driving accountability, developing managers, executing through others.
• Hands-on mindset; willingness to travel frequently to stores.

Responsibilities

• End-to-end operational leadership of a nationwide retail store network with hands-on execution.
• Full accountability for sales performance and network profitability.
• Manage a dispersed operating structure across several regions; lead a team of <10 direct reports.
• Translate strategy into store-level execution and foster a culture of operational excellence.
• Monitor and improve core operational and commercial KPIs (e.g., LFL sales, EBITDA, labour costs).
• Drive improvements in stock-related KPIs including accuracy and shrink.
• Identify underperforming locations and recommend turnaround actions (relocation/closure).
• Support expansion: assess location potential and roll out operating standards.
• Lead cost optimization projects: store OPEX, external services, maintenance costs.
• Coordinate with Commercial, HR, Finance, Marketing, Logistics and Visual Merchandising.
• Provide regular performance reporting and data-driven recommendations to CEO/Leadership Team.

Skills

Operations leadership

Multi-site retail

Data-driven decisions

People management

P&L awareness

Job description

We are looking for an experienced Operations / Sales Director (f/m) to lead the operational transformation of an omnichannel retail business with a nationwide store network and a growing e-commerce channel. This is a high-impact role for a leader who can operate effectively at multiple levels: hands-on with people and execution in the field, while also being highly analytical, margin-focused, and capable of driving structured optimization initiatives that deliver measurable P&L improvement.

The position reports directly to the CEO and is part of the Leadership Team (without formal Management Board status).

Key responsibilities

• End-to-end operational leadership of a nationwide retail store network (strong field presence and hands-on execution).
• Full accountability for sales performance and overall network profitability.
• Managing a dispersed operating structure across several regions; leading a team of <10 direct reports.
• Translating strategy into store-level execution and building a culture of operational excellence and ownership for results.
• Monitoring, analyzing, and improving core operational and commercial KPIs (e.g., LFL sales, store/region-level EBITDA, labour costs, conversion, basket size, availability, profitability, HR metrics).
• Driving improvements in stock-related KPIs, including inventory accuracy and loss prevention (shrink/inventory losses).
• Identifying underperforming locations and recommending turnaround actions (including relocation or closure decisions, based on data).
• Supporting expansion initiatives: assessing location potential, partnering on new store openings, rolling out operating standards, and developing an agency-based network model.
• Leading operational and cost optimization projects (store OPEX, external services, facility/maintenance costs, processes and routines).
• Close cooperation with Commercial, HR, Finance, Marketing, Logistics and Visual Merchandising.
• Providing regular performance reporting and data-driven recommendations to the CEO/Leadership Team.

Requirements

• Minimum 4 years in a comparable role (Operations Director / Head of Operations or similar) in a multi-site retail organization.
• Proven experience managing dispersed field structures; team leadership of <10 direct reports.
• Strong command of operational and commercial KPIs; ability to make decisions based on data and financial impact (margin, cost base, profitability).
• Mature leadership skills: building standards, driving accountability, developing managers, and executing through others.
• Hands-on mindset and willingness to travel frequently to stores.
• Strong advantage: proven, measurable results in improving network profitability and/or leading restructuring / turnaround / transformation initiatives.
• Fluent English & Polish

Offer

• Direct reporting line to the CEO and real influence as part of the Leadership Team (non-board role).
• A transformation-oriented position with tangible impact across performance, cost base, and operating model.
• Employment: employment contract (UoP) or B2B.
• Competitive base salary + annual bonus.

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