Operations Account Manager

GR8 Tech group; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Maternity leave and childcare support

Vacation and sick leave

Remote-first with tech support

Team events

Learning and growth programs

Job summary

GR8_TECH is hiring for a role focused on owning client relationships and operational delivery across a portfolio of iGaming clients. You will coordinate internal teams, monitor SLAs, and drive retention and growth through proactive problem solving.

The role requires 2–3 years in account management or project delivery, with at least 1 year in iGaming, and fluency in English plus Ukrainian or Russian. Remote-first work setup is offered with strong collaboration tooling.

Qualifications

• 2–3 years in account management or project delivery, with at least 1 year in iGaming.
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with Jira, Confluence, Miro and SDLC workflows.
• Basic understanding of web services, APIs, and integrations.
• Exposure to contract renewal negotiations.

Responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Escalate operational issues and drive rapid resolution and post-incident communications.
• Build trust with key client stakeholders for long-term retention and account health.
• Coordinate internal delivery across Payments, Customer Support, Affiliates and Development.
• Track SLAs, KPIs, and deliver routine performance reports.
• Document processes and capture product feature requests for visibility.
• Identify friction in the client lifecycle and propose automation or workflow improvements.
• Support introductions of new features and manage contract renewals.

Skills

Account management

Project delivery

iGaming experience

English

Ukrainian or Russian

Task management tools

Jira

Confluence

Miro

SDLC workflows

Web services / APIs

Contract renewals

Excel / PowerPoint / CRM / BI tools

Tools

Jira

Confluence

Miro

CRM platforms

BI reporting tools

Job description

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to guarantee operational stability and performance across your assigned client portfolio. You’ll help us drive client retention and account growth by acting as the primary operational owner, orchestrating internal technical teams, and ensuring contractual commitments are consistently met.

What you’ll drive:

Client Relationship & Operational Ownership

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.

• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.

• Build trust with key client stakeholders to ensure long-term retention and account health.

Cross-Functional Coordination & Performance

• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.

• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.

• Document operational processes, track product feature requests, and maintain status visibility for all stakeholders.

Process Improvement & Commercial Management

• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.

• Introduce new platform features, upgrades, and product capabilities to clients while gathering structured product feedback.

• Manage contract renewals, track compliance requirements, and ensure delivery against agreed contractual terms.

What makes you a GR8 fit:

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager).

• Advanced English and fluency in Ukrainian or Russian.

• Hands-on experience with task management tools (Jira, Confluence, Miro) and SDLC workflows.

• Fundamental understanding of web services, APIs, and technical integrations.

• Exposure to entry-level commercial discussions or contract renewal negotiations.

• Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.

• Strong communication skills to navigate escalations calmly and align cross-functional teams.

• Demonstrated ability to manage operational priorities independently with minimal supervision.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports Medical Mental health Home office Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.

• 20+ vacation days, unlimited sick leave, emergency time off.

• Remote-first + tech support + coworking compensation.

• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.