Open-Science Publishing Operations & Customer Service Pro

Frontiers; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Office presence

Wellbeing days

Volunteering days

EAP (wellbeing)

Learning & development

Job summary

Frontiers is seeking a Peer Review Specialist to support the publishing process of research articles. You will work with authors, editors and reviewers to ensure timely, fair and high-quality peer evaluations across journals.

You will join a collaborative international team, contributing to an efficient workflow while upholding Frontiers’ commitment to Open Science and rigorous standards. Office presence is valued and ai-enabled improvements are part of the role.

Qualifications

• Experience in a role where exceptional customer service has been your key priority.
• Evidence of working with high volumes
• Enthusiastic and driven attitude with focus on solutions and positive outcomes.
• Highly organized and able to regularly reprioritize
• A team player able to work with customers and team members from diverse backgrounds
• Ready to embrace AI and participate in related projects
• Excellent English language skills – spoken and written

Responsibilities

• Monitor and guide articles through the peer review process using the online system
• Communicate with editors and reviewers to keep the process moving
• Check quality and ensure the review process follows standards
• Collaborate with other teams to improve workflows
• Aim to achieve team goals and raise performance standards

Skills

Customer service

High-volume work

Team player

Problem solving

Process improvement

AI readiness

Job description

Frontiers is seeking a Peer Review Specialist to support the publishing process of research articles. You will work with authors, editors and reviewers to ensure timely, fair and high-quality peer evaluations across journals.

You will join a collaborative international team, contributing to an efficient workflow while upholding Frontiers’ commitment to Open Science and rigorous standards. Office presence is valued and ai-enabled improvements are part of the role.