Onsite IT Support Engineer (Desktop & Mac)

DXC Technology; Warszawa; On-site; PLN 26,000 - 32,000; Full time

Job summary

DXC Technology in Warszawa is seeking an IT Desktop Support specialist with 2-3 years of experience. A Diploma or Bachelor in Computer Science/Information Technology is required; you will diagnose, repair, and maintain PCs, printers, projectors, and mobile devices at client premises.

Knowledge of Windows 8/10/11 and basic networking is essential, along with a strong customer service mindset. You will work under minimal supervision in a fast-moving environment, collaborating with vendors and

Qualifications

• Diploma or Bachelor holder in Computer Science/Information technology.
• 2-3 years of relevant experience in Desktop Support.
• Proficiency with Windows 8/10/11 and basic network troubleshooting.
• Hardware knowledge: PC, laptop, printer/copier/scanner, projector, tele-conference, mobile devices.
• Strong customer service mindset and ability to work with minimal supervision.

Responsibilities

• Diagnose and resolve software and hardware incidents including OS and applications.
• Maintain a high level of customer service and timely problem resolution.
• Install, upgrade, patch, and troubleshoot Windows/Mac OS and Office suites.
• Handle IMAC moves and asset management for desk-side deployments.
• Coordinate with vendors and Level 3 support for service delivery and upgrades.
• Manage ticket queue and ensure SLAs are met.

Skills

Customer service

Team player

Multitasking

Communication skills

Problem solving

Education

Diploma or Bachelor's degree in Computer Science / Information Technology

Tools

Windows OS

Mac OS

Ticketing systems

Network basics (VPN)

Job description

DXC Technology in Warszawa is seeking an IT Desktop Support specialist with 2-3 years of experience. A Diploma or Bachelor in Computer Science/Information Technology is required; you will diagnose, repair, and maintain PCs, printers, projectors, and mobile devices at client premises.

Knowledge of Windows 8/10/11 and basic networking is essential, along with a strong customer service mindset. You will work under minimal supervision in a fast-moving environment, collaborating with vendors and