Onboarding & Reference Data Analyst

Citigroup Inc.; Poland; Hybrid; PLN 62,000 - 91,000; Full time

Benefits offered by this job

PPE Pension Plan

Private Medical Care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Flex benefits

Annual discretionary incentive

Employee discounts

Job summary

Citi Solutions Center Poland is seeking a Reference Data Services Analyst to support onboarding processes, data analysis, and cross-functional collaboration. The role emphasizes strong English communication, analytical thinking, and meticulous attention to detail.

You will interact with clients and internal teams, review documentation, and help streamline processes while maintaining service levels. The position offers a hybrid work model and a competitive benefits package.

Qualifications

• Excellent communication skills in English.
• Demonstrated analytical skills.
• Ability to work independently.
• Proficient in Microsoft Office Applications.
• Excellent interpersonal and team-building skills.
• Well organized, efficient, and able to multitask with accuracy and attention to detail.

Responsibilities

• Responsible for customer interaction, documentation review and system setups
• Maintain a detailed and holistic understanding of the client onboarding processes while adhering to agreed service levels
• Lead and provide the highest level of customer service to internal customers and partners by developing partnership and continuous open communication
• Serve as an advisor and point of contact to cross-functional teams in identifying potential solutions/opportunities to reduce manual touch points and streamline processes
• Identify and execute operational, client experience and regulatory projects associated to the Onboarding process
• Utilize well-developed working knowledge of the business & the upstream and downstream influences
• Escalate, manage and report any breaches, quality or risk issues on a timely and transparent manner

Skills

English communication

Analytical skills

Independent work

MS Office

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

Citi Solutions Center Poland is seeking a Reference Data Services Analyst to support onboarding processes, data analysis, and cross-functional collaboration. The role emphasizes strong English communication, analytical thinking, and meticulous attention to detail.

You will interact with clients and internal teams, review documentation, and help streamline processes while maintaining service levels. The position offers a hybrid work model and a competitive benefits package.