Client Onboarding Analyst

Citibank (Switzerland) AG; Olsztyn; Hybrid; Confidential; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Sport card

Holidays allowance

Flex benefits (cafeteria)

Annual incentive

Job summary

Citi Solutions Center Poland in Poland is seeking a Client Onboarding Analyst trainee to support data remediation across client and security coding systems. You will perform trend analyses, identify root causes, and liaise with global teams to ensure data quality.

The role emphasizes strong customer service to internal stakeholders and ownership of ad-hoc projects. The position offers a hybrid work model (up to 2 days at home per week) and a competitive base salary with additional benefits.

Qualifications

• Experience in data remediation across multiple streams
• Experience maintaining client static data in a capital markets environment
• Willingness to take ownership and be accountable

Responsibilities

• Remediate data in the Clients and Security Coding systems
• Perform trend analysis and identify root causes
• Implement or suggest solutions based on root cause analysis
• Liaise with other teams globally to ensure data quality is remediated
• Provide a high level of customer service to internal stakeholders
• Own ad-hoc projects from inception through to completion
• Provide tangible metrics to Management
• Appropriately assess risk and ensure compliance with laws and firm policies

Skills

Data remediation

Root cause analysis

Cross-team collaboration

Customer service

Education

Bachelor's degree

Job description

Team/Role Overview

The Client Onboarding Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

What you’ll do

• Remediate data in the Clients and Security Coding systems
• Perform trend analysis and identify root causes
• Implement or suggest solutions based on the root cause analysis
• Liaise with other teams globally to ensure data quality is remediated
• Provide a high level of customer service to our internal stakeholders
• Own ad-hoc projects from inception through to completion
• Provide tangible metrics to Management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Experience in managing various data remediation work streams
• Projects
• Knowledge Experience of maintaining client static data within a capital markets environment
• Willingness to take ownership of allocated work and hold oneself accountable
• Ability to identify, trouble shoot issues and ultimately escape
• Financial services related qualifications
• Bachelor’s/University degree or equivalent work experience

By joining Citi Solutions Center Poland you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group: Operations - Services

Job Family: Reference Data Services

Time Type: Full time

Primary Location Full Time Salary Range: zł62,070.00 - zł90,630.00

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.