Onboarding specialist for Poland

Easy Sales; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

easySales, a multichannel SaaS platform, seeks a Polish-speaking Onboarding Manager to guide new merchants from signup to their first real sale. You will coordinate with Sales, Product, and Support to remove blockers and ensure smooth daily operations on the platform.

Responsibilities include running onboarding calls, setting up accounts and integrations, and improving documentation based on merchant feedback. English is used for internal collaboration.

Qualifications

• Native or fluent Polish speaker for daily merchant conversations.
• Good working English for internal collaboration.
• Proficient with AI workflows and prompts.
• Customer onboarding or client-facing experience.
• Strong interpersonal and communication skills; analytical/problem-solving abilities.

Responsibilities

• Run onboarding calls and training sessions for new Polish merchants.
• Guide merchants through account setup, marketplace integrations, and logistics configuration.
• Resolve onboarding blockers — coordinate with Support and Engineering when needed.
• Track each merchant’s progress to their first real sales through easySales.
• Improve onboarding documentation and processes based on patterns across merchants.

Skills

Polish (native/fluent)

English (good for internal)

AI workflows

Customer onboarding

Interpersonal skills

Analytical thinking

Team collaboration

Ecommerce/SaaS experience

Job description

Own the Polish merchant journey on easySales — from first login to first marketplace sync to the first real order shipped.

About the role

You’ll be the day-to-day point of contact for new Polish merchants joining easySales. Your job is to make sure each one gets to their first results fast and feels confident running their daily operations on the platform. You work closely with Sales, Product, and Support to remove blockers and feed merchant insights back into the product.

Responsibilities

• Run onboarding calls and training sessions for new Polish merchants
• Guide merchants through account setup, marketplace integrations, and logistics configuration
• Resolve onboarding blockers — debug integration issues, coordinate with Support and Engineering when needed
• Track each merchant’s progress to their first real sales through easySales
• Collect structured feedback on the onboarding experience and feed it back to Product
• Improve onboarding documentation and processes based on patterns you see across merchants

Requirements

• Native or fluent Polish ("this role talks to Polish merchants every day")
• Good working English for internal collaboration
• Proficient with AI workflows and prompts — easySales uses AI heavily across every team and we expect new hires to lean on it daily
• Customer onboarding or client-facing experience
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams
• Experience in eCommerce or SaaS platforms is a plus

What success looks like in 90 days

• The Polish merchants you onboard reach their first real marketplace sale within 30 days of signup
• You've identified two or three concrete onboarding blockers and worked with Product to address them
• You're the trusted local expert merchants ask for by name when they hit something tricky

About easySales

easySales is a multichannel SaaS platform that helps eCommerce merchants grow by selling on every relevant marketplace and shop. We automate marketplace listings, centralize order management, and connect hundreds of marketplaces and couriers across CEE through ready-made integrations — with no long-term contracts and no data captivity.

Thousands of merchants run their daily operations on easySales, with millions of products listed and orders flowing through the platform every month.