On-site IT Service Desk Pro – Poznań

BestSecret Group; Poznań; On-site; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Employment contract

Onboarding training on site

Supportive work environment

Employee discounts

Job summary

BestSecret Group in Poznań is seeking an IT Service Desk specialist to be the primary contact for IT hardware, software and network support at our logistics center. You will support internal users across several countries, ensuring smooth operations and rapid problem resolution.

In this role you will manage tickets, monitor SLAs, document issues, install and configure devices, maintain CMDB and contribute to knowledge articles.

Qualifications

• Several years of professional IT experience or completed IT specialist training.
• Experience administering Microsoft systems (Windows 11, Active Directory, Office 365).
• Basic understanding of computer networks.
• User-focused approach, quick learner, strong communication, team orientation.
• Proactive mindset and drive to implement improvements.
• Very good command of Polish and English for cross-country communication.
• Valid category B driving license (occasional business trips).
• Nice to have experience in first- and second-line technical support and knowledge of ITIL/Confluence/ServiceNow.

Responsibilities

• Together with the Team, manage IT tickets and services, ensuring continuity at the logistics center.
• Handle internal tickets and monitor receipt and issues for software/hardware per SLA.
• Independently analyse, handle, and document support tickets as part of 1st-level and on-site support.
• Administer IT hardware and software, install and configure equipment, manage users/accounts.
• Document and maintain the CMDB, create knowledge base articles and tutorials.
• Participate in deployment of hardware/software and new IT projects.

Skills

IT support

Communication skills

Teamwork

Polish language

English language

Education

IT specialist training

Tools

ITIL

Confluence

ServiceNow

Job description

BestSecret Group in Poznań is seeking an IT Service Desk specialist to be the primary contact for IT hardware, software and network support at our logistics center. You will support internal users across several countries, ensuring smooth operations and rapid problem resolution.

In this role you will manage tickets, monitor SLAs, document issues, install and configure devices, maintain CMDB and contribute to knowledge articles.