On-Site IT Partner / Inter IKEA / Warsaw, Poland

IKEA; Warszawa; Híbrido; PLN 100.000 - 150.000; Jornada completa

Descripción de la vacante

IKEA Ab in Warsaw, Poland, is seeking an onsite IT Partner to provide professional local IT support and ensure reliable operation of Inter IKEA IT systems. You will collaborate with central stakeholders, perform installations and upgrades, and train staff while maintaining security and service quality.

Based in our Warsaw office with occasional remote work, you will resolve issues efficiently, participate in IT projects, and contribute to continuous improvements across the IT service desk and

Formación

• Proven experience in onsite IT support and system maintenance.
• Strong knowledge of Office 365, Power Automate and Power Apps.
• Fluent English written and strong communication skills.

Responsabilidades

• Perform and manage planned IT activities including installations, upgrades and local rebuilds.
• Based in Warsaw with occasional remote work only where agreed.
• Resolve issues promptly in collaboration with the global Helpdesk and escalation paths.
• Follow procedures, guidelines and ensure alignment with organizational processes.
• Participate in IT Partner network and support knowledge sharing.
• Provide technical training for onsite staff and new hires.
• Maintain and monitor onsite IT infrastructure and medical business applications.
• Support IT security in cooperation with risk and privacy teams.
• Monitor IT trends and assess possible business benefits.
• Manage relationships with Inter IKEA IT, vendors and service providers.
• Act as an ambassador of Inter IKEA values.

Conocimientos

IT hardware

IP networks

VoIP

IT service management

Tech standards

Project management

Vendor management

Risk assessment

Office 365

Self-motivation

Customer service

Power Automate

Power Apps

Microsoft Azure

Herramientas

Office 365

Power Automate

Power Apps

Microsoft Azure

Descripción del empleo

Company description

As IT Partner in Supply Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

You will be the link between central stakeholders and the office in the country.

Job description

• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.

• Primarily based in our Warsaw office, with occasional exceptions for remote work

• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional mannerand know when and how to escape the issues in the support chain.

• Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.

• Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.

• Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).

• Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
• Contribute to continuous improvements within IT service desk and on-site and beyond through IT Process lead, IT project, IT Service Owner and Digital Workplace.

• Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.

• Monitor the development of IT technologies and system trendsand evaluate their possible business benefits.

• Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.

• At any time, act as an ambassador of Inter IKEA values.

Qualification

• Good knowledge of software, hardware, IP networks and voice communication.

• Good knowledge of IT service management, information security and data privacy processes, guidelines.

• General knowledge of relevant technology standards, trends and innovations.

• Good knowledge of project management tools and methodology.

• Experience of managing vendors, service providers.

• Risk assessment knowledge.

• Very good knowledge of Office 365 tools and environment.

• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

• Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.

• Good knowledge of Power Automate,Microsoft Azure and Power AppsVerbal

• Written fluency in English.

Additional strengths:

• Experience of working within IT, preferably in global organizations.
• Familiarity with Microsoft Power Automate and Power Apps platforms.
• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

More Information

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.

Please submit your CV in English.