On-Site IT Partner / Inter IKEA / IKEA Purchasing Services / Warsaw

IKEA; Warszawa, Bukowno; On-site; PLN 120,000 - 180,000; Full time

Job summary

IKEA Ab in Warsaw seeks an experienced IT Partner to provide onsite IT support, secure local IT systems, and collaborate with Inter IKEA IT. The role includes training staff, maintaining infrastructure, and contributing to IT projects.

Based mainly in Warsaw with occasional remote work, the candidate should have strong knowledge of Office 365, Power Automate, Power Apps, Azure, and IT service management, while upholding Inter IKEA values.

Qualifications

• Good knowledge of software, hardware, IP networks and voice communication.
• Good knowledge of IT service management, information security and data privacy processes, guidelines.
• General knowledge of relevant technology standards, trends and innovations.
• Good knowledge of project management tools and methodology.
• Experience of managing vendors, service providers.
• Risk assessment knowledge.
• Very good knowledge of Office 365 tools and environment.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.
• Good knowledge of Power Automate, Microsoft Azure and Power Apps.
• Verbal fluency in English.
• Experience of working within IT, preferably in global organizations.
• Familiarity with Microsoft Power Automate and Power Apps platforms.
• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

Responsibilities

• Perform and manage planned IT installations, upgrades, local rebuilds and maintenance activities.
• Primarily based in Warsaw office, with occasional exceptions for remote work.
• Take necessary decisions and actions to solve issues, prioritising based on business needs with the global Helpdesk.
• Perform all daily tasks according to set procedures, rules and guidelines.
• Actively participate in IT Partners’ network and secure local IT communication.
• Provide technical training for onsite staff and new hires, including setting up equipment.
• Perform preventive maintenance and routine monitoring to ensure uptime of onsite IT infrastructure and applications.
• Contribute to IT service desk improvements via IT Process lead, IT project and Digital Workplace.

Skills

Office 365

Power Automate

Power Apps

Microsoft Azure

IT service management

Information security

Data privacy

Vendor management

Project management

English fluency

AI prompts

Job description

Company description

As IT Partner in Supply Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, you will secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology. You will secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

You will be the link between central stakeholders and the office in the country.

Job description

• Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies, budget and overall IT investments.

• Primarily based in our Warsaw office, with occasional exceptions for remote work

• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional mannerand know when and how to elevate the issues in the support chain.

• Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.

• Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.

• Provide technical training for onsite support staff and for new hires, including setting up and introducing technical equipment (e.g. laptops).

• Perform preventive maintenance and routine monitoring to ensure continuous uptime of the onsite IT infrastructure and IKEA Purchasing Business Applications.
• Contribute to continuous improvements within IT service desk and on-site and beyond through IT Process lead, IT project, IT Service Owner and Digital Workplace.

• Responsible for IT security onsite in close co-operation with risk management, information security and data privacy.

• Monitor the development of IT technologies and system trendsand evaluate their possible business benefits.

• Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders regarding support, upgrades, bug reporting, change requests, etc. when needed.

• At any time, act as an ambassador of Inter IKEA values.

Qualification

• Good knowledge of software, hardware, IP networks and voice communication.

• Good knowledge of IT service management, information security and data privacy processes, guidelines.

• General knowledge of relevant technology standards, trends and innovations.

• Good knowledge of project management tools and methodology.

• Experience of managing vendors, service providers.

• Risk assessment knowledge.

• Very good knowledge of Office 365 tools and environment.

• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

• Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus.

• Good knowledge of Power Automate,Microsoft Azure and Power AppsVerbal
• Written fluency in English.

• Experience of working within IT, preferably in global organizations.

• Familiarity with Microsoft Power Automate and Power Apps platforms.

• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

More Information

Submit your application as soon as possible however not later than 30.10.2026

Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.

Please submit your CV in English.