On-Site End-User IT Support for CIS Exercises

WLG; Bydgoszcz; On-site; PLN 70,000 - 90,000; Full time

Job summary

WLG is seeking personnel for on-site end-user IT support at a NATO CIS unit in Bydgoszcz. You will reimage and configure endpoints, deploy CIS equipment for exercises, and maintain auditable records of all actions.

The role requires real end-user support experience, Windows expertise, basic networking, and English proficiency (C1/B2 STANAG 6001 Level 3). This is a strict on-site position with no remote days.

Qualifications

• Real end-user IT support experience in an enterprise or operational environment.
• Device setup, reimaging and software installation as routine work, and hands-on time in a VDI environment.
• Good working knowledge of Windows, plus basic networking: IP addressing, connectivity checks, Wi‑Fi and LAN faults.
• Comfort working to documented procedures and checklists, and logging your work in a ticketing or ITSM system.
• English to C1 or strong B2 (STANAG 6001 Level 3).

Responsibilities

• Reimaging and configuring workstations and laptops to approved baselines.
• Running the approved update and patching activities to schedule.
• Administering user accounts and access rights from authorised requests.
• Preparing, deploying and recovering CIS equipment for exercises and operational activities.
• Keeping complete, accurate and auditable records of everything you perform.
• Supporting other CIS service areas on the unit where the work touches endpoints.

Skills

End-user IT support

Windows OS

Networking basics

VDI

ITSM / ticketing

English proficiency

Tools

ITSM tool

Job description

WLG is seeking personnel for on-site end-user IT support at a NATO CIS unit in Bydgoszcz. You will reimage and configure endpoints, deploy CIS equipment for exercises, and maintain auditable records of all actions.

The role requires real end-user support experience, Windows expertise, basic networking, and English proficiency (C1/B2 STANAG 6001 Level 3). This is a strict on-site position with no remote days.