Configuration and Change Management Support

Vector Synergy; Bydgoszcz; On-site; PLN 150,000 - 210,000; Part time

Job summary

Vector Synergy is seeking an Exercise Configuration and Change Management Support with NATO Secret security clearance, based in Bydgoszcz, Poland (relocation required). The role demands hands-on configuration and change management experience in NATO/NCIA environments, with ITIL knowledge and robust documentation practices.

Responsibilities include coordinating tasks under the Purchaser, maintaining CMDB data integrity, and managing tickets via ITSM/JIRA in fast-paced operational settings.

Qualifications

• Hands-on experience in configuration management, change management, asset management or similar IT support/coordination role.
• Experience updating CMDB records and handling change or incident tickets in ITSM/JIRA or similar.

Responsibilities

• Performing all activities under the Purchaser's direction, who will assign, prioritize and validate tasks through established service management processes.
• Ensure tasks are executed within agreed timelines and priorities.
• Maintain regular communication with the Purchaser’s Points of Contact, provide status updates and report issues, risks or deviations.

Skills

Configuration management

Change management

Asset management

ITIL practices

NATO/NCIA experience

JIRA

ITSM data handling

Tools

JIRA

ITSM tools

Job description

Vector Synergy is a prime contractor for NATO and European Union agencies.

For one of our clients, we are looking for an Exercise Configuration and Change Management Support with NATO Secret security clearance.

Location: Bydgoszcz, Poland (relocation required)

Security Clearance: NATO Secret (mandatory)

Contract: B2B

Skills, knowledge, experience required:

• Proven hands-on experience in configuration management, change management, asset management or a similar IT support/coordination role. The candidate should be comfortable working in operational environments where accuracy, follow-up and documentation are critical;
• Practical experience updating and maintaining CMDB records and handling change or incident tickets in tools such as ITSM, JIRA or similar. Must be able to ensure data quality, consistency and traceability across systems;
• Good working knowledge of core principles (e.g. baselines, CI relationships, change lifecycle, approvals). Ability to apply these in day-to-day work. Familiarity with ITIL practices.
• Experience in NATO or NCIA environments;
• Knowledge of ITIL practices;
• Experience supporting C&ChM in preparation for and during exercises, deployments or large-scale IT operations;.

Duties/role:

• Performing all activities under the direction of the Purchaser, who will assign, prioritize and validate tasks through established service management processes;
• Ensuring that all assigned tasks are executed within agreed timelines and in accordance with operational priorities;
• Maintaining regular communication with the Purchaser’s Points of Contact, providing status updates on ongoing activities and promptly reporting any issues, risks or deviations that may impact service delivery.

Please note that only shortlisted applicants will be contacted.