End User Support Engineer (Exercises, VDI and Endpoints) for NATO with security clearance

WLG; Bydgoszcz; On-site; PLN 50,000 - 72,000; Full time

Job summary

WLG in Bydgoszcz is seeking an on-site IT support specialist to reimage, configure, and deploy end-user kits for NATO CIS exercises. You will build desktops and laptops to approved baselines, manage software installs, and perform routine patching in a controlled environment, coordinating with CIS service areas.

The role requires real end-user IT support experience in an enterprise setting, Windows proficiency, basic networking, and logging work in ITSM systems.

Qualifications

• Real end-user IT support experience — desktops, laptops, peripherals — in an enterprise or operational environment.
• Device setup, reimaging and software installation as routine work, and hands-on time in a VDI environment.
• Good working knowledge of Windows, plus basic networking: IP addressing, connectivity checks, Wi‑Fi and LAN faults.
• Comfort working to documented procedures and checklists, and logging your work in a ticketing or ITSM system.
• English to C1 or strong B2 (STANAG 6001 Level 3)

Responsibilities

• Reimaging and configuring workstations and laptops to the approved baselines
• Running the approved update and patching activities to schedule
• Administering user accounts and access rights from authorised requests
• Preparing, deploying and recovering CIS equipment for exercises and operational activities
• Keeping complete, accurate and auditable records of everything you perform
• Supporting other CIS service areas on the unit where the work touches endpoints

Skills

End-user IT support

Windows

VDI

Ticketing/ITSM

English (C1/B2)

Tools

ITSM system

Job description

Do you want end-user support work where the deadline is a live exercise rather than a ticket queue? You will prepare, configure and deploy the end-user kit that Allied exercises actually run on, at a NATO CIS support unit in Bydgoszcz. Two people are being taken on for this, so you will not be carrying it alone.

What You Will Be Doing

• Reimaging and configuring workstations and laptops to the approved baselines
• Running the approved update and patching activities to schedule
• Administering user accounts and access rights from authorised requests
• Preparing, deploying and recovering CIS equipment for exercises and operational activities
• Keeping complete, accurate and auditable records of everything you perform
• Supporting other CIS service areas on the unit where the work touches endpoints

What you will need

• Real end-user IT support experience — desktops, laptops, peripherals — in an enterprise or operational environment
• Device setup, reimaging and software installation as routine work, and hands‑on time in a VDI environment
• Good working knowledge of Windows, plus basic networking: IP addressing, connectivity checks, Wi‑Fi and LAN faults
• Comfort working to documented procedures and checklists, and logging your work in a ticketing or ITSM system
• English to C1 or strong B2 (STANAG 6001 Level 3)

Two things worth knowing before you apply

• This is fully on-site in Bydgoszcz. No travel outside Poland is required, but no remote days either.
• Exercise periods mean extended hours. If you like a predictable 9‑to‑5 every week of the year, this is not it.

Practical detail

• Contract engagement, base period 1 October to 31 December 2026, with options for 2027 and 2028
• An active security clearance is required for this role