IT Support Engineer – Device Deployment and Imaging for NATO with security clearance

WLG; Bydgoszcz; On-site; PLN 89,280 - 133,920; Full time

Job summary

WLG in Bydgoszcz seeks an IT support professional to join a NATO CIS unit for on-site end-user support during exercises. You will configure and reimage workstations, deploy updates, manage user accounts, and keep auditable records of all actions.

The role requires real end-user IT support experience, hands-on time in a VDI environment, strong Windows knowledge, basic networking, and English at C1 or strong B2. Expect extended hours during exercise periods and on-site work in Poland.

Qualifications

• Real end-user IT support experience in enterprise or operational environment.
• Device setup, reimaging and software installation as routine work.
• Hands-on time in a VDI environment.
• Good working knowledge of Windows and basic networking (IP, Wi-Fi, LAN).
• Logging work in a ticketing or ITSM system and following documented procedures.
• English at C1 or strong B2 level (STANAG 6001 Level 3).

Responsibilities

• Reimaging and configuring workstations and laptops to approved baselines.
• Running approved update and patching activities on schedule.
• Administering user accounts and access rights from authorized requests.
• Preparing, deploying and recovering CIS equipment for exercises and operations.
• Maintaining complete, auditable records of all performed tasks.
• Supporting other CIS service areas on the unit where work touches endpoints.

Skills

End-user IT support

VDI experience

Windows OS

English C1/B2

STANAG 6001 Level 3

Tools

ITSM system

Job description

Do you want end-user support work where the deadline is a live exercise rather than a ticket queue? You will prepare, configure and deploy the end-user kit that Allied exercises actually run on, at a NATO CIS support unit in Bydgoszcz. Two people are being taken on for this, so you will not be carrying it alone.

What You Will Be Doing

• Reimaging and configuring workstations and laptops to the approved baselines
• Running the approved update and patching activities to schedule
• Administering user accounts and access rights from authorised requests
• Preparing, deploying and recovering CIS equipment for exercises and operational activities
• Keeping complete, accurate and auditable records of everything you perform
• Supporting other CIS service areas on the unit where the work touches endpoints

What you will need

• Real end-user IT support experience — desktops, laptops, peripherals — in an enterprise or operational environment
• Device setup, reimaging and software installation as routine work, and hands‑on time in a VDI environment
• Good working knowledge of Windows, plus basic networking: IP addressing, connectivity checks, Wi‑Fi and LAN faults
• Comfort working to documented procedures and checklists, and logging your work in a ticketing or ITSM system
• English to C1 or strong B2 (STANAG 6001 Level 3)

Two things worth knowing before you apply

• This is fully on-site in Bydgoszcz. No travel outside Poland is required, but no remote days either.
• Exercise periods mean extended hours. If you like a predictable 9‑to‑5 every week of the year, this is not it.

Practical detail

• Contract engagement, base period 1 October to 31 December 2026, with options for 2027 and 2028
• An active security clearance is required for this role