Omnichannel Fraud, Chargeback & Payment Analyst

Swarovski; Województwo pomorskie; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Learning and career development

Global employee assistance program

Hybrid and flexible work options

Volunteer leave

Exclusive Swarovski product discounts

Private medical coverage

Life insurance

MyBenefit program

Employee social fund

Recognition awards

Job summary

Swarovski is seeking an Omnichannel Fraud, Chargeback & Payment Analyst to protect revenue and optimize payment performance across online and offline channels. This role owns fraud and chargeback processes end to end, collaborating with internal teams and external partners to shape payments and fraud prevention globally.

You will analyze high-risk transactions, monitor KPIs, and provide data-driven insights to leadership.

Qualifications

• Proven experience with payment service providers or fraud/loss prevention partners.
• Solid understanding of online and offline retail payments and card networks.
• Hands-on experience with fraud prevention tools and rule management.
• Strong analytical skills with data storytelling.
• Ability to translate insights into actionable business recommendations.
• Excellent written and spoken English.
• Familiarity with 3DS, PSD2, DSCA, and TRA is a plus.

Responsibilities

• Execute daily fraud and risk analysis on high-risk transactions across online and offline channels.
• Own dispute and chargeback management end-to-end.
• Provide second-level support for payment- and fraud-related inquiries.
• Monitor payment performance KPIs and fraud trends.
• Collaborate with Digital Teams and Checkout Owner to optimize payment flows.
• Prepare KPI reporting and participate in quarterly business reviews with providers.

Skills

Fraud risk analysis

Data analysis

English communication

Stakeholder management

Risk management

Tools

Adyen

Global Payments

PayPal

Riskified

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for an Omnichannel Fraud, Chargeback & Payment Analyst to protect revenue, reduce fraud-related losses, and optimize payment performance across online and offline channels.

This is your chance to make a direct business impact by owning fraud and chargeback processes end to end, working closely with internal stakeholders and external partners, and shaping how payments and fraud prevention operate in a global omnichannel setup.

About The Job

Your responsibilities will include:

• Executing daily fraud and risk analysis on high-risk online and offline transactions, with a balanced focus on loss prevention and business enablement
• Acting as the process owner for dispute and chargeback management, handling the full lifecycle end to end
• Providing second-level support for payment- and fraud-related consumer service inquiries
• Monitoring and analyzing payment performance KPIs, fraud trends, and fraud rule effectiveness
• Collecting and analyzing payment- and fraud-related data from high-risk orders and transactions
• Collaborating closely with the Digital Teams, Checkout Owner, and the Corporate Omnichannel Payment & Fraud Prevention Manager to optimize payment flows and payment methods
• Preparing strategic KPI reporting, ad hoc analysis, and actively participating in quarterly business reviews with external service providers

About You

We are looking for a unique and passionate talent who brings:

• Proven experience working with payment service providers or fraud/loss prevention partners (e.g. Adyen, Global Payments, PayPal)
• Solid understanding of online and offline retail payments, card networks, and scheme rules
• Hands-on experience with fraud prevention tools and rule management (Riskified is a plus)
• Strong analytical skills with experience building, tracking, and reporting on complex data sets
• Ability to react quickly in a dynamic risk environment and translate insights into clear business recommendations
• Comfortable supporting senior management with data-driven insights and conclusions
• Excellent communication skills in English, both written and verbal
• Experience with additional fraud types (ATO, policy abuse, refund abuse) and familiarity with 3DS, PSD2, DSCA, and TRA is an advantage

What We Offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.