O2C Process Delivery Manager

SKF Group; Poznań; Sur place; PLN 200 000 - 320 000; Plein temps

Résumé du poste

SKF Group, located in Poznań, Poland, seeks an experienced O2C Delivery Manager to lead a multicultural team delivering Order to Cash services across multiple countries. The role focuses on high-quality service delivery, operational excellence, and supporting SKF's Finance Operations transformation.

The role requires leadership, process improvement, and change management skills, with excellent English communication.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum 5 years in finance, with at least 3 in a leadership role.
• Solid knowledge of Order to Cash processes and Finance Operations.
• Experience leading multicultural, geographically dispersed teams.
• Experience with process improvement and change management.
• Experience in a global business or shared services environment.
• Strong service-delivery management and performance measurement.
• Excellent written and spoken English.

Responsabilités

• Lead and develop a team responsible for Order to Cash operations across multiple countries.
• Ensure high-quality service delivery in line with SLAs and KPIs.
• Coordinate process improvements, standardization initiatives, and best practices across the organization.
• Support transformation and transition activities aligned with SKF's target operating model.
• Monitor operational performance and implement corrective actions when needed.
• Ensure compliance with internal controls, company policies, and external regulatory requirements.
• Build relationships with internal and external stakeholders to support business objectives.
• Develop team capabilities through coaching, competency development, and performance management.
• Coordinate implementation of standardized processes, procedures, and templates.
• Support continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.

Connaissances

Leadership

People management

Process improvement

Stakeholder engagement

Change management

Multicultural teams

English communication

Finance operations

Formation

Bachelor's degree (Finance/Accounting)

Description du poste

Are you an experienced finance leader who enjoys driving operational excellence, developing teams, and improving processes in a global environment? Do you thrive in a dynamic organization where service quality, continuous improvement, and stakeholder collaboration are key to success?

Then you could be our next...

Order to Cash (O2C) Process Delivery Manager

As an O2C Manager, you will lead and develop a multicultural team responsible for delivering Order to Cash services across multiple countries. You will be accountable for ensuring high-quality service delivery, improving operational excellence, and supporting the ongoing transformation of SKF's Finance Operations organization.

Working closely with stakeholders across the business, you will oversee performance against agreed service levels, promote process standardization and continuous improvement, and ensure compliance with internal controls and regulatory requirements. The role combines people leadership, operational management, stakeholder engagement, and change management, making it a key position in delivering efficient, compliant, and customer-focused finance services.

Key tasks and responsibilities

• Lead and develop a team responsible for Order to Cash operations across multiple countries.
• Ensure high-quality service delivery in line with agreed Service Level Agreements (SLAs) and key performance indicators.
• Coordinate process improvements, standardization initiatives, and best practices across the organization.
• Support transformation and transition activities aligned with SKF's target operating model.
• Monitor operational performance and implement corrective actions when needed.
• Ensure compliance with internal controls, company policies, and external regulatory requirements.
• Build relationships with internal and external stakeholders to support business objectives.
• Develop team capabilities through coaching, competency development, and performance management.
• Coordinate implementation of standardized processes, procedures, and templates.
• Support continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.

Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 5 years of experience within Finance, including at least 3 years in a leadership position.
• Solid understanding of Order to Cash processes and Finance Operations.
• Experience leading multicultural and geographically dispersed teams.
• Experience in process improvement and change management.
• Experience working in a global business environment or shared services organization.
• Solid understanding of service delivery management and operational performance measurement.
• Excellent English communication skills, both written and spoken.

Competence profile

• Solid leadership skills with the ability to motivate and develop people.
• Strategic mindset combined with strong operational execution capabilities.
• Skilled in stakeholder engagement and in building consensus across teams.
• Solid structured and problem-solving abilities.
• Ability to navigate change and support transformation initiatives.
• Effective communication and collaboration skills.
• Advanced organizational and project management capabilities.
• Customer and service-oriented mindset with a focus on continuous improvement.

What we offer

At SKF, you will have the opportunity to work in a truly global environment where collaboration, innovation, and continuous improvement are part of our everyday work. We offer opportunities for professional development, international exposure, and the chance to contribute to the ongoing transformation of our Finance Operations organization.

SKF is committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are - just be yourself. #weareSKF

Additional information

This position will be located in Poznań, Poland, under a local contract.

The position reports to Head of Finance Operations EMEA.

For questions regarding the position, please contact Adam via Teams or email.

For questions regarding the recruitment process, please contact Olga Zwolińska (Talent Acquisition Partner E&A) via Teams or email.

Please note that we can't accept applications via email.

At SKF, we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this, we may include assessments and verify the information in your application in compliance with country-specific laws and regulations.

Candidates will hear from us shortly after the final application date.

About SKF

SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.