Nordic Operations & Risk Leader

AON; Kraków; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Aon is seeking a Nordic Operations & Governance Specialist based in Kraków with a hybrid 50/50 model. You will coordinate QA, business continuity, real estate, access governance, and application ownership across Nordic countries, partnering with global teams to ensure regulatory compliance and resilient operations.

You will own lifecycle management of business applications, drive improvements, and act as a liaison between business, technology, and regional leadership, ensuring clear governance

Qualifications

• Fluent English is required.
• Experience in operations, risk management, governance and/or quality assurance.
• Experience coordinating across multiple countries or complex matrix organizations.
• Understanding of ERM, Risk Committees, and regulatory reporting.
• Strong attention to detail and structured documentation.
• Excellent facilitation and stakeholder management skills.
• Proactive, independent work style with balance of execution and improvement.

Responsibilities

• Coordinate Nordic QA/AC processes and reporting.
• Own quarterly QA/QC reporting for all Nordic countries to EMEA Risk SharePoint.
• Coordinate QA material collection from Sweden, Finland, Norway, and Denmark, meeting deadlines.
• Oversee Business Continuity and Crisis Management activities for Nordic regions.
• Manage BCP plans in Continuity Logic (Krakow) including joiner/leaver.
• Own Swedish Crisis Management Plan, ensure accuracy of roles and governance.
• Coordinate Nordic Real Estate events with Nordic COO and global Real Estate.
• Act as Templafy super user and Nordic access approver.
• Lead Nordic Operations projects end-to-end.
• Own and manage assigned business applications, CMDB registration, ownership clarity.
• Collaborate with Business partners and Technology to translate requirements.
• Maintain governance, documentation, and audit-ready processes.
• Drive continuous improvement in operations, risk, and quality processes.

Skills

Fluent English

Operations experience

Governance & risk

Multi-country coordination

Stakeholder management

Documentation

Facilitation

SharePoint

Project coordination

Tools

CMDB

Job description

Aon is seeking a Nordic Operations & Governance Specialist based in Kraków with a hybrid 50/50 model. You will coordinate QA, business continuity, real estate, access governance, and application ownership across Nordic countries, partnering with global teams to ensure regulatory compliance and resilient operations.

You will own lifecycle management of business applications, drive improvements, and act as a liaison between business, technology, and regional leadership, ensuring clear governance