Operations Performance & Improvement Lead

Aon Corporation; Kraków; On-site; PLN 148,746 - 212,494; Full time

Job summary

Aon Corporation in Kraków, Poland is seeking a professional to enhance operational practices. This role involves creating operating rhythms for team managers, supporting service delivery through effective governance, and developing performance dashboards.

The ideal candidate will have experience in operations and a strong proficiency in English to communicate with international teams. This position emphasizes continuous improvement and collaboration with senior leadership.

Qualifications

• Experience in operations, service delivery, or operational excellence.
• Proficient in working with data and insights for decision-making.
• Strong communication skills in English.

Responsibilities

• Build clear operating rhythms for team managers.
• Support service delivery through SLAs and governance.
• Create performance dashboards translating data into insights.
• Identify trends and risks in productivity and quality.
• Coordinate continuous improvement initiatives.

Skills

Operations management

Service delivery

Process improvement

Performance management

Data analysis

Coaching

English (very good)

Job description

Aon Corporation in Kraków, Poland is seeking a professional to enhance operational practices. This role involves creating operating rhythms for team managers, supporting service delivery through effective governance, and developing performance dashboards.

The ideal candidate will have experience in operations and a strong proficiency in English to communicate with international teams. This position emphasizes continuous improvement and collaboration with senior leadership.